Important information about your personal data

Dear Brand Partner,

Respect for your privacy and the protection of our community with Brand Partners’ personal data is the highest priority for Oriflame. We regret to inform you that we at Oriflame have suffered cyber-attacks with unauthorised access to our storage information systems.

The events took place on 31 July and 01 August 2021 and resulted in unlawful access to the personal data of some Brand Partners across several markets, such as copies of identification documents and copies of the bankbook submitted to Oriflame during the registration process.

The following data was not affected:

• credit/debit card details (Oriflame does not store this data),
• Commercial information e.g. current/past orders or user passwords.

Commercial operations are not affected.

When the unauthorised access occurred, Oriflame alerted relevant authorities and the competent police department in Switzerland, where Oriflame has its corporate headquarters. We took immediate action to reinforce existing security measures and are currently investigating the incident with support from external partners and law enforcement agencies.

We encourage you to take the following general measures  

• If you are the subject of any attempts of impersonation, scams or frauds, consider reporting to the police.
• Be mindful of unsolicited contact from organizations or individuals you are not familiar with.
• If you use any passwords that are connected to your personal data, consider updating these.

The security of your personal data is Oriflame’s absolute priority and, together with the support of law enforcement agencies and external partners, we will do everything we can to facilitate the investigation, ensure that those responsible are held fully accountable and protect our Oriflame community.

There is no impact on your Oriflame account, orders or billing as a result of this unauthorised access and you may continue your commercial operations as normal.

Should you have any additional questions, please contact Customer Service.

Kind regards,