Claims & Returns
We highly value your feedback. Read about Oriflame’s 100 % quality guarantee, and learn what to do if you ever need to return an item.
What is guarantee of Excellence?
Guarantee of Excellence with its Claims Policy (hereinafter referred to as the “Claims Policy”), aims to keep every Brand Partner satisfied by ensuring fastest and timely resolution of all kinds of complaints associated with the products you purchase against a valid invoice issued by the Company. Guarantee of Excellence is the belief in our quality that we offer a 100% satisfaction guarantee to you. If you aren’t happy with our products you may return it within 30days for a full refund or exchange”.
By what time should I report any claim?
Any claim/ complaint must be reported within 30 days of invoicing. Claim reported after 30 days, will not be entertained.
I have registered the claim for damaged product. When will I get a revert?
Once you have registered your claim, a unique claim ID will be generated for future reference. The product/s must be returned immediately after registering the claim, to the respective Oriflame branch or service centre, to enable Oriflame to process the same within timelines promised in the Claims Policy. Any claim pertaining to damage will not be approved/ rejected unless the branch has received the physical product