TERMS AND CONDITIONS
This Brand Partner Agreement between the Oriflame Brand Partner (“you”, the “Brand Partner”), of the one part, and Oriflame Cosmetics Pakistan (Private) Limited, a company incorporated and existing under the Companies Ordinance, 1984, with its registered office at 14-A,Ground Floor, Ali Block, New Garden Town, Lahore, Pakistan (“Oriflame”, “us”, “we”, “our”), of the other part, is entered into in consideration of the mutual promises and commitments contained in these Terms and Conditions and in any and all documents referred to herein (collectively, these “Terms”), which stipulate the Oriflame rules, principles and rights and obligations for Brand Partners, and constitute, when you accept them, a binding agreement between Oriflame and you. We therefore advise you to print or save and retain a copy of these Terms accordingly. For the avoidance of doubt, all references to the term “Consultant” in the Terms or on our website www.oriflame.pk, shall be construed as “Brand Partner”.
We reserve the right to revise, rescind, modify or amend these Terms at any time. Any revision, rescission, modification or amendment to these Terms will become effective from the moment of its publication on our website www.oriflame.pk or when the same is notified to you on your registered email ID or on your registered mobile number, whichever is earlier. You are responsible for keeping yourself to up to date with any such changes.
1. DEFINITIONS
The following definitions are used throughout these Terms:
i. BPAF/E-BPAF shall mean the Brand Partner Application Form that is required to be signed for becoming a Brand Partner;
ii. Code of Ethics and Rules of Conduct: the set of binding rules, constituting part of the Oriflame Success Plan, governing the behaviour of the Brand Partners towards Oriflame, towards Customers and towards other Oriflame Brand Partners;
iii. Customer: any natural person, who purchases Oriflame Products through a registered Brand Partner, and who, while doing so is acting wholly or mainly outside his/her trade, business, craft or profession;
iv. Group: shall refer to the entire downline, including 21% Brand Partners and their downline
v. Oriflame Catalogue, Catalogue: a paper or electronic brochure issued periodically by Oriflame that includes Oriflame Product offers and their recommended retail prices;
vi. Catalogue Period: the period indicated on the cover of each Catalogue during which the offers from a given Oriflame Catalogue are valid;
vii. Oriflame Group: Oriflame, its ultimate holding company, and any entity that is controlled directly or indirectly by that ultimate holding company;
viii. Oriflame Products, Products: cosmetics and the related accessories as well as certain dietary supplements offered for sale under the Oriflame Trademarks; the Catalogue describes the Products’ main characteristics;
ix. Oriflame Success Plan: the document explaining the benefits of cooperating with Oriflame and the earning opportunity that we offer. You can download a copy of Oriflame Success Plan on our website www.Oriflame.pk;
x. Oriflame Brochure: the document providing a quick and easy to understand presentation of the benefits of cooperating with Oriflame - the Oriflame Products and the earning opportunity we offer. Based on the Oriflame Success Plan, it is a shorter, easier to understand and present document.
xi. Oriflame Trademarks: the name Oriflame, the Oriflame logo and the names of the products or the product ranges produced, marketed, sold or distributed by us;
xii. Prices: the prices of the Oriflame Products set by Oriflame and displayed on the pricelists valid at the time of placing of the order;
xiii. Territory: shall mean Islamic Republic of Pakistan;
xiv. Personal Data: the details provided by you upon your registration as a Brand Partner with Oriflame as well as any additional information about you that you may provide us with from time to time.
xv. Personal Discount: shall mean an amount you get on your own sales based on your title as per the Success Plan.
2. REGISTRATION AND MEMBERSHIP
2.1. You will be registered as an Oriflame Brand Partner after we have accepted your application and have granted you a Brand Partner number. The conditions of your acceptance as an Oriflame Brand Partner are stipulated in the Membership Rules section of the Rules of Conduct.
2.2. You will be required to provide your valid Identity and Address Proof at the time of registration.
2.3. We charge a one-time fee for a starter/business kit, being a set of documents and manuals helping to start your association with us, which will be billed on your first purchase invoice.
2.4. An applicant must be at least 18 years of age to be a Brand Partner.
2.5. Both you and Oriflame may at any time terminate your membership as stipulated further in the Terms.
2.6. Your membership will expire immediately after 12 months from the date of last BP order placed. Further, all new registration will be terminated if BP order is not placed within 90 days of joining. However, it is clarified that in such case prospectus can re-apply for registration with the Company
2.7. The membership is personal to you and cannot be assigned or transferred to any other person without our prior written consent.
2.8. If you are exceptionally registering a sponsored person on her and or his behalf, we would assume that you have obtained her/his authorisation in writing and will present it to us or any third parties upon request. You can obtain this authorisation by using the Information and Consent Sheet. Unauthorised registrations are not allowed. We will keep you fully liable for any claims, costs and sums incurred due to such registration. In addition, the person whom you have registered may have claims against you on the basis of the applicable privacy and civil laws. You may also be, in some cases subject to criminal proceedings.
2.9. Upon your registration:
• You will be entitled to buy Oriflame Products in accordance with these Terms as well as use the other benefits set out in the Oriflame Success Plan;
• You will be obliged to adhere strictly to the rules of these Terms including the rules of any documents referred to in them.
2.10. Your Oriflame ID Card and training manual will be sent to you on your email ID or shall be provided to you in your profile page with Oriflame.
3. RIGHT OF WITHDRAWAL (COOLING OFF) AND EFFECTS OF THE MEMBERSHIP RESIGNATION
3.1. You can at any time resign your membership without stating any reason by sending us a written notification of your resignation. As soon as we receive your notification, we will acknowledge the receipt of your resignation.
3.2. If you resign within 30 calendar days after your registration we will refund you all fees and costs and will accept the return of all Products bought by you. For reasons of safety and hygiene we may refuse to accept cosmetic Products that have been unsealed.
3.3. If you resign at any later time and upon your request, we will repurchase all Products from you, subject to the following conditions:
• the returned products were bought within last 30 days, and will be refunded at 90% of the original net price paid after deduction of any payment we have made to you in relation to the purchase of these Products; and
• the returned Products must be marketable meaning that they have not been used, opened or tampered with in any way; they have not passed the expiry date and they are still featured in our Catalogues.
4.1 You agree to have read and understood and shall abide by the Code of Ethics and Rules of Conduct, Oriflame Privacy Policy, Negation Policy, Claims Policy and Oriflame Success Plan as provided on pk.oriflame.com
4.2 Brand Partners must adhere to the Brand Partner Online Policy, Digital Guideline Handbook & Social Media Dialogue – 10 Golden Rules as prescribed in Oriflame Success Plan.
5. BUYING PRODUCTS A. PLACING AN ORDER
5.1. You may place orders from the Catalogue by selecting the Products you wish to buy. Placing of the order is considered to be an offer made by you to us to buy the selected Products.
5.2. An order is considered to be placed when the following steps have been completed:
• if ordering by telephone, you have told our Customer Experiences employee which Products you wish to purchase who has selected them for you; or
• if ordering online, you have selected the Products you wish to purchase by using the option “add to shopping cart”; you may at any time review and modify the content of the shopping cart by changing the quantity of Products, deleting Products or removing the entire content of the shopping cart;
• you have provided the Personal Data necessary to allow delivery and have accepted that we can use this data for the purposes set out in our privacy policy; and
• you have selected your preferred method of delivery and payment.
5.3. Once your online order is placed, it cannot be changed via the Oriflame website at http://pk.oriflame.com/; you will need to contact Customer Experiences at 042-111-674-111
5.4. When we have accepted your order, an order confirmation will be sent to you by e-mail at which point the purchase contract will come into existence. We may refuse to accept your order without stating a reason for rejection. We will refund you in your account with Oriflame in full any payment you have already made
5.5. In addition to the order confirmation you will receive a delivery note with your Products. The delivery note provides summary of the Products shipped to you and all other necessary information.
5.6. If you order online, please note the following:
5.6.1. the concluded contract will be not filed or accessible: the parts of the contract will be
your order and the Terms on the site (which may be saved or printed) or as may be communicated by us using other means of communication;
5.6.2. the contract may only be concluded in English and not in any other languages;
5.6.3. Oriflame subscribes to the Codes of Conduct set out in clause 01 of the Terms.
5.7. Orders completed and paid for cannot be cancelled by you, except as described in clause 6.
5.8. Orders can be placed at any time during the day save for certain limited unavailability at Catalogue Period closing when we update the Catalogue.
5.9. Not all Products will be available at all times. If a Product is out of stock at the time you place your order, we will use reasonable endeavors to inform you before your order is finalized so that you can change or abandon the order.
5.9.2 The Catalogue may occasionally, and for limited periods of time, not be available due to maintenance or for various technical reasons. Oriflame will not be responsible for such
unavailability and will reject any claims thereof by Customers or by other visitors.
5.10. We may exceptionally allow you to place orders for others by using a specific online tool. This will only be possible for your downline Brand Partners, as explained in the Oriflame Success Plan, and only based on their explicit authorisation. If you use this tool you will be solely responsible for any claims based on unauthorised ordering and generally any privacy violations as well as for any costs and expenses that Oriflame or the person you have placed the order for may incur in relation to this order.
5.11. For details on how to place order, make payment, delivery and related information please visit the Customer Experience section on our website www.Oriflame.com.pk.
B. PRICES AND PAYMENT
5.12. We may exceptionally allow you to place orders for others by using a specific online tool. This will only be possible for your downline Brand Partners (except in case of SPO order), as explained in the Oriflame Success Plan, and only based on their explicit authorisation. If you use this tool you will be solely responsible for any claims based on unauthorised ordering and generally any privacy violations as well as for any costs and expenses that Oriflame or the person you have placed the order for may incur in relation to this order.
5.13. Except where noted otherwise, the Prices of the Products displayed in the Catalogue represent the full retail price for the Products at the moment the order is placed. All Prices are shown in local currency and are inclusive of all applicable taxes.
5.14. We reserve the right to change the Prices at any time and in our sole discretion, but any change to the Prices of Products you select before placing your order will not form part of the contract between us unless you and we expressly agree that it will.
5.15. The Prices do not include the costs of transport, delivery and any other fees and charges that are clearly indicated as being additional charges to the price during the ordering process and that may vary depending on the delivery method chosen by you.
5.16. The Prices may be discounted by us from time to time. Further discount may be provided to you in accordance with the Oriflame Success Plan. These may not always be indicated on your purchase invoices. You can always address any inquiries about Price calculations to Customer Experiences at Lahore.CSS@oriflame.com
5.17. Payments can be made by bank transfer or by other means specified in this Policy or the modes provided under the Payment section under Customer Support available at the website www.oriflame.com.pk. Most of major payment cards are accepted.
5.18. For further information about payment methods including any possible credit terms please contact Customer Experiences at 042-111-674-111.
5.19. For the safety of online payments made with a card, all payment information is encrypted. As Oriflame works with authorized payment service providers, credit card information is handled properly and in accordance with applicable laws.
5.20. For information related to payment mode and methods please visit the Customer Experience section on our website http://pk.oriflame.com/
C. DELIVERY AND TRANSFER OF RISK
5.21. The ordered Products can only be delivered in the Territory.
5.22. The place of delivery of the Products will be as chosen by you in your order.
5.23. We will process and deliver your order as quickly as possible but no later than timelines provided for each region under the Ordering Section in Customer Experience on our website at http://pk.oriflame.com/customer-service/common-questions/ordering after the order has been confirmed by us. We shall not be liable for delays in delivery caused by circumstances beyond our control.
5.24. The risk of loss of Products and title to the Products will pass to you upon delivery of the Products.
5.25. Oriflame will not be responsible for non-delivery, wrong or late delivery of an order caused by the provision by you of incorrect or incomplete Personal Data.
5.26. We reserve the right to unilaterally cancel an order placed by you at any time if we reasonably suspect that you are in breach of any of the Terms.
D. CONFORMITY OF OUR PRODUCTS
5.27. We warrant that the Oriflame Products are manufactured in accordance with the best standards for good manufacturing practices and the Oriflame code of practice.
6. RIGHT TO CANCEL ORDERS
6.1. Upon receipt of the delivery, you should check its contents to make sure that it does not contain any Products that might have been damaged during transportation. You, or the person receiving the Products in your name, must notify Customer Experiences within 24 hours by submitting a claim and describing the damage/ defect under the Guarantee of Excellence Claim Policy available on our website www.oriflame.com.pk after you login.
6.2. Rights of return and refund
6.2.1. You may cancel an order for Product(s) without giving any reason during the period set out below in clause 6.2.2. This means that during the relevant period and subject to the Claims Policy and Negation Policy, if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the order and receive a refund in your account with Oriflame.
6.2.2. You may cancel an order at any time even after you have received the order confirmation by e-mail or after your order has been verbally accepted by Customer Experiences but no later than 14 calendar days from the day you receive physical possession of the Product or the last of the Products if you ordered more than one.
6.2.3. We refund you in your account maintained with Oriflame or your bank account (only in case of full and final settlement at the time of termination/ resignation); in any event, you will not incur any fees as a result of the refund.
6.2.4. If the Products were delivered to you:
6.2.4.1 you must return the Products to us without undue delay and in any event not later than 14 days after the day on which you cancel the order/contract. The deadline is met if you send back the Products before the period of 14 days has expired;
6.2.4.2 unless the Products are faulty, you will be responsible for the direct cost of returning the Products to us; and
6.2.4.3 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
6.2.5 We are under a legal duty to supply Products that conform to the contract. As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause
6.2 or these Terms. Information about your legal rights in the Territory is available from the applicable Consumer Protection Act.
6.3. We further guarantee the quality of any Product which carries the Oriflame name and certify that they are manufactured by or for us and meet the highest standards of quality. We are confident that our Customers will find our Products satisfactory in every way. We therefore offer a further Oriflame guarantee that allows you to exchange or get a full refund for any Product you are not completely satisfied with. The refund shall be claimed within 30 days from your receipt of the Product. This guarantee does not apply to any Product intentionally damaged or misused. Returns and refunds under this clause shall be made in accordance with the terms of the preceding paragraphs of this clause 6.
6.4. We are under a legal duty to supply Products that conform to the contract. As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 6.3 or these Terms. Advice about your legal rights in the Territory may available in the Country.
6.5. We further guarantee the quality of any Product which carries the Oriflame name and certify that they are manufactured by, or for us meet the highest standards of quality. We are confident that our Customers will find our Products satisfactory in every way. We therefore offer a further Oriflame guarantee that allows you to exchange or get a full refund you in your account with Oriflame for any Product you are not completely satisfied with. The refund shall be claimed within 30 days from your receipt of the Product. This guarantee does not apply to any Product intentionally damaged or misused. Unless communicated otherwise returns and refunds under this clause shall be made in accordance with the terms of the preceding paragraphs of this clause 6.
7. OBLIGATIONS OF THE ORIFLAME BRAND PARTNER
7.1. You agree to present, promote and sell Oriflame Products using direct-to-consumers methods only and not to sell to, sell in, demonstrate or display Oriflame products in any retail outlet of any nature including any retail/e-commerce website, whether in Pakistan or abroad.
7.2. Brand Partners buy and may sell the Oriflame Products in their own name and on their own account. Should you choose to trade with the Oriflame Products you will be considered and shall at all times act as an independent Pakistan person (self-employed/sole trader) and not as an Oriflame agent or employee. You shall not have any authority to negotiate, buy, sell or generally conclude any agreements in our name or on our behalf or in the name and on behalf of any other company in the Oriflame Group.
7.3. Should you chose to trade with the Oriflame Products you must obtain for yourself all permits, licenses, and generally make any and all registrations required under the laws of the Territory for the performance of an independent business practice, including any data protection registration (see clause 7.7) and tax registration. You are solely responsible for the reporting and payment of any taxes, duties and fees applicable to such activity. You are solely responsible for ensuring all aspects of your use of your Customers' personal data
complies in all respects with national data protection and privacy laws (see clause 7.7 – 7.13).
7.4. We allow the return and exchange of Products as described in the Terms for your Customers as well as for you. You acknowledge that it is your responsibility to inform your Customers of their right to return the Products, and you shall make any return of Products to us on their behalf.
7.5. You should carry your valid Oriflame identity card along with government recognized ID card while conducting your Oriflame business and solicit prior approval before visiting any customer’s premises.
7.6. You shall uphold the image and reputation of Oriflame. You shall not make any statements, nor perform any acts, which might be detrimental to the image of Oriflame or the Products. You shall operate your business in a lawful and ethical manner and not make any false, misleading or exaggerated claims about the Products.
7.7. You acknowledge that the Oriflame Trademarks, our trade name and logo are the property of Oriflame and you agree not to infringe them in any way. For avoidance of doubt, all goodwill in the Oriflame name accrues to Oriflame. At our request you will sign such documentation as we reasonably request to confirm this.
7.8. When presenting the Oriflame Products, you will strictly observe the Rules of Conduct and the Code of Ethics.
7.9. As a Brand Partner you may collect, record, store and update your Customers' personal information (meaning any detail about the person that can be used to identify such person). You are therefore obliged to comply with applicable data protection and privacy laws and agree to do so. It is your responsibility to assess your need to register with a
data privacy authority and to perform such registration if required and to comply with the data protection principles.
7.10. You will, in particular, take appropriate technical and organizational security measures to protect the Customers’ personal information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing. Having regard to the state of the art and the cost of their implementation, those measures shall ensure a level of security appropriate to the risks represented by the processing and the nature of the personal information to be protected.
7.11. You must also ask Customers expressly whether or not they wish to receive commercial communications about Oriflame products from you, keep a record of their marketing preferences and respect those preferences.
7.12. We explicitly disclaim any liability for any penalties, costs, fees and generally any expenses that you may incur as the result of any breach of applicable data protection and privacy laws.
7.13. If you wish to sponsor a Customer to become a Brand Partner you may collect certain personal information directly from the Customer. You must strictly follow our procedures for sponsorship from time to time. You will have the limited right to process that Customer’s personal information only for the purposes of forwarding the personal information to Oriflame and of sending that Customer commercial communications (i.e. communications designed to promote, directly or indirectly, the goods, services or image of a company) subject to certain conditions as described in clause 7.13 and 7.14 below.
7.14. Our online tools may allow you to use a Customer’s personal information to send commercial communications, strictly subject to the following conditions:
• you must have sponsored the Customer to become a Brand Partner, unless otherwise expressly agreed,
• such commercial communications concern only Oriflame Products,
• the commercial communication shall be clearly identifiable as such,
• the communication includes your name and contact details as the sender of the commercial communication and a valid email address at which Customers can
reach you to notify you of their preference to opt out of further commercial communications,
• commercial communications must not be sent to Customers that have opted out of receiving them,
• promotional offers, such as discounts, premiums and gifts, where permitted by applicable law, shall be clearly identifiable as such, and the conditions which are to be met to qualify for them shall be easily accessible and be presented clearly and unambiguously, and
• the content of such commercial communications is compliant with these Terms and all applicable law regarding commercial communications.
7.15. Under no circumstances are you permitted to send commercial communications on behalf of Oriflame or in Oriflame name.
7.16. The Brand Partner agrees and accepts that the terms of this agreement and the material referred to in it, including but not limited to the Oriflame Success Plan are proprietary information and shall not be used outside of the activities contemplated in this agreement.
7.17. You expressly agree to share your personal data with Oriflame and the Oriflame Group for purpose of performance of Oriflame’s obligation under the Agreement.
7.18. The Oriflame Brand Partners shall not use misleading, deceptive and/or unfair trade practices including but not limited to unfair recruiting practices, misrepresentation of actual or potential sales or earnings, business opportunity, and advantages of direct selling to any prospective direct seller, in their interaction with prospective direct seller.
7.19. The Oriflame Brand Partner shall not provide any Oriflame Literature and / or training materials not restricted to collateral issued by Oriflame or any information, to a prospective and / or existing direct seller or float any scheme which has not been approved by the Oriflame
7.20. The Oriflame Brand Partner shall not require prospective or existing direct Sellers to purchase any Oriflame Literature or training materials or sales demonstration equipment
7.21. An Oriflame Brand Partner shall not compel or force others to order through him/ her, order any minimum quantities or maintain stock of products. Brand Partner shall buy products depending upon their consumption requirements or selling pattern only such quantity or value that can be foreseen to be sold to consumers or consumed within a reasonable period of time
7.22. While approaching a customer/ potential Oriflame Brand Partner, the Brand Partner shall ensure the following:
a. Trustfully Identify yourself and explain the purpose of your solicitation and about identity of Oriflame, nature of Oriflame Products.
b. Try to answer any and all questions in a fair, truthful and understandable way.
c. Refer your contact to the Oriflame website where she can read more about the products and the claims; specifically, draw her attention to the Oriflame complaint handling procedures.
d. Offer the prospective consumer, accurate and complete explanations and demonstration of the Oriflame Products, prices, terms of payment, terms of guarantee.
e. Respect the privacy and other personal restraints the person may be under (e.g. time, place, physical condition).
f. Stop any explanation (and leave) if asked to do so.
g. Whenever you are selling Oriflame products inform the customer about her right to return them and get a refund.
h. Provide the following information at the time of sale of Products:
− Name, address, registration number or enrolment numbers, identity proof and telephone number of the direct seller and details of direct selling entity;
− A description of the goods or services to be supplied.
− Explain to the consumer about the goods return policy of the company in details before the transactions, warranty of the goods and replacement procedure in case of defect.
− The order date, delivery date, the total amount to be paid by the consumer along with the bill and receipt.
− Time and place for inspection of the sample and delivery of goods.
− Information of his/her rights to cancel the order and / or to return the product in saleable condition and avail full refund on sums paid.
− Details regarding the complaint’s redressal mechanism;
7.23. PERFORMANCE DISCOUNT AND COMMISSION
As a Brand Partner you agree to the following:
7.23.1. That as an incentive to promote purchases of Oriflame Products, Oriflame shall give each Brand Partner who qualifies (under Oriflame rules set out in the Success Plan) a performance discount and commission derived solely from the volume of purchases of Products from Oriflame in each month. Oriflame does not and shall not compensate you or any other person for the mere act of recruitment or introducing or causing any other person to be engaged by Oriflame as a Brand Partner.
7.23.2. This discount and commission will normally be calculated and accounted for in respect of purchases in a calendar month at the month end. However, Oriflame may withhold the performance discount and commission which is otherwise payable to any Brand Partner if there is any outstanding in the Group in respect of any period beyond the credit period or Oriflame suspect that payment may not be received against the sales made during any period or for any other good reason at the sole discretion and judgement of Oriflame and may additionally forfeit the same in appropriate cases at the sole discretion and judgement of Oriflame.
7.23.3. That if you are granted a performance discount and commission under clause 7.23.1 above, you agree and authorize Oriflame to reallocate a portion out of such discount to other Brand Partners within the Group according to the Success Plan, and hereby further assigns all right, title and interest in such discount and commission to such other Brand Partner who may be so entitled. It is re-iterated, for the avoidance of doubt, that such discount and commission shall be derived solely from the volume of purchases of Products from Oriflame, and Oriflame does not and shall not compensate you or any other person for the mere act of recruitment or introducing or causing any other person to be engaged by Oriflame as a Brand Partner
8. ORIFLAME OBLIGATIONS
8.1. We will deliver any Products ordered by you subject to availability.
8.2. We expressly exclude any liability related to Product shortage or Products being out-of-stock.
8.3. You will receive, directly by us or by another Oriflame entity or third-party provider, any benefits/ payments due to you in accordance with the Oriflame Success Plan currently in force.
9. TERMINATION
9.1. We may terminate your membership with immediate effect by notice in any of the following circumstances:
• if you make any statement or provide any Personal Data that is materially inaccurate or untrue;
• if a petition for your bankruptcy is presented to any court or if you are unable to pay your debts to us as and when they fall due;
• if you commit a breach of any of the provisions of the Terms that is not capable of remedy or in case of a breach of any of the provisions of the Code of Ethics and the Rules of Conduct;
• if you commit a breach of any of the provisions of the Terms, including the documents referenced to herein and fail, in the case of breach capable of remedy, to remedy that breach within 15 days from the date of the notice.
9.2. Your registration will expire if you have not placed an order during 12 consecutive calendar months.
9.3. Notwithstanding anything contrary contained herein, your membership shall stand terminated with immediate effect in the event of provision of an incorrect / invalid Identity and Address proof.
9.4. Oriflame shall have the right to stop your cash award/ PD/ bonus including other benefits of membership with immediate effect in the event you are found violating the Terms or pending investigation.
10. COMPLAINT HANDLING
10.1. The Oriflame Complaint Handling procedure is outlined in the Rules of Conduct. It is clarified that Oriflame has a redressal mechanism for handling complaints related to breach of the Terms, handled by Code of Ethics Committee headed by designated officers of the Company
10.2. All complaints may be directed to the Oriflame Customer Experiences at Lahore.CSS@oriflame.com or on our helpline 042-111-674-111.
11. CODE OF CONDUCT
Oriflame strictly adheres to the Code of Conduct of Seldia and the World Federation of Direct Selling Associations (WFDSA). Oriflame requires its Brand Partners to strictly adhere to these codes as further implemented in the Oriflame Code of Ethics and Rules of Conduct. You can also obtain copies of these documents from Customer Experiences at pkinfo@oriflame.com
While we use reasonable efforts to include accurate and current information on this website, we do not warrant or represent that the website will be error-free. Data entry errors or other technical problems may sometimes result in inaccurate information being shown. We reserve the right to correct any inaccuracies or typographical errors on our site, including pricing and availability of products and services, and shall have no liability for such errors. We may also make improvements and/ or changes to the site's features, functionality, or content at any time. If you see any information or description you believe to be incorrect, please contact Customer Experiences.
12. LINKS
We may provide links to third party websites or resources. Our provision of such links is not an endorsement of any information, product or service reached through such link. We are not responsible for the content or performance of any portion of the Internet including other websites to which this site may be linked for or that can be accessed by this site. Please inform us of any errors or inappropriate material found on websites to which this site is linked.
13. GENERAL PROVISIONS
13.1. These Terms are governed by the laws of the Territory and any disputes arising out of, or in relation to the Terms shall be decided only by the competent courts of the Territory. The courts of the Territory will have exclusive jurisdiction.
13.2. If any provision of the Terms is held to be unlawful, void or for any reason whatsoever unenforceable, the invalidity of that provision shall not affect the validity of the rest of the Terms.
13.3. The failure of Oriflame to enforce any of the provisions herein shall not be deemed a waiver of their enforceability.
13.4. Unless you opt otherwise we may send you alerts, notifications, e-mail, direct mail and generally communicate with you. You can update your preferences for marketing communications from us at any time by logging into your user settings. By accepting these Terms you agree that Oriflame will send you any other information/ communications regarding your contract and/ or your orders on durable medium other than paper (i.e. via e-mail or any other means addressed personally to you that allow you to store the information in a way accessible for future reference for a long enough period and that also allows you the unchanged reproduction of such information).
13.5. The notice period for any notice given under these Terms shall start on the date that the notice is posted by registered post. If notice is given by any other means, the notice period shall start running on the day of receipt of the notice.
14. PRIVACY POLICY
14.1. When you register as a Brand Partner, you expressly agree that Oriflame, the Oriflame Group and its authorised third parties (i.e. Brand Partners, third party suppliers and third party service providers) may store, use and process (including through automatic means) your Personal Data. We do so to comply with our obligations to you under these Terms as well as for debt collection, fraud prevention, marketing and statistical purposes.
14.2. We undertake to keep all Personal Data confidential and secure (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable Data Protection and consumer legislation from time to time in place.
14.3. We confirm that any Personal Data which you provide to us (or which is available on public registers) and any information from which we can identify you (“User Information”), is held and used in accordance with our Privacy Policy and only for purposes herein described, especially the following:
• for processing your orders;
• for statistical or survey purposes to improve our sites, on-line tools and our services to you;
• for serving website content and advertisements to you;
• for administering of our sites;
• for communicating with you including sending you any marketing material you have not opted out of receiving.
14.4. When we provide your Personal Data to authorised third parties we will provide only such Personal Data that is needed by them to perform their services under clause 14.1. All authorised third parties are explicitly prohibited from using any Personal Data for any other
purposes and from sharing any Personal Data with anyone other than us or as may be required by law.
14.5. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Data and /or User Information, we are entitled do so.
14.6. You are entitled to inspect your Personal Data at any time. You can update your Personal Data by contacting Customer Experiences.
14.7. If you have been registered as an Oriflame Brand Partner before, when you register on this site you also accept that some of your Personal Data may be transferred from the Oriflame entity you have been originally registered with to Oriflame Cosmetics Pakistan (Private) Limited. We may transfer any Personal Data provided by you, such as, without limitation: your Brand Partner number, name, address, telephone number, e-mail address as well as information about whether you wish to receive marketing material from us.
14.8. Upon registering as an Oriflame Brand Partner you acknowledge and accept that we may send you information about offers and promotions, unless you opt out. Oriflame may analyse your Personal Data in order to provide you with offers and information better tailored to your interests and specific shopping history. By accepting these Terms you give your explicit consent to such analyses.
14.9. Further rights and obligations are contained in the Oriflame Privacy Policy.
15. CONTACT US
If you have any concerns about these Terms, please e-mail us at Lahore.CSS@oriflame.com or call us on number 042-111-674-111. We will make every reasonable effort to address your concerns and remedy any problems you bring to our attention.

Code of Ethics and Rules of Conduct

It is important that you read the Oriflame Code of Ethics (the “code”) and the Rules of Conduct (the “rules”) below, as they form an integral part of the terms of the Brand Partner application form. An Oriflame Brand Partner must comply with the code and rules and any amendments to them that have been published in the newsletter or otherwise communicated to the Oriflame Brand Partner.
Oriflame reserves the right to terminate at any time, and with immediate effect, the membership of any Oriflame Brand Partner who has provided false information on the Brand Partner application form or who is violating the code or the rules. Terminated Oriflame Brand Partners lose all rights and privileges that accompany the membership, including their network. The Code and the Rules are there for your protection, to ensure that all fellow Oriflame Brand Partners maintain the same high standards. In line with Oriflame ethical standards, the Oriflame Brand Partners are expected to, and shall comply with any and all legal requirements of the country where they operate their Oriflame business even if certain obligations are not restated in the Code or the Rules.
THE ORIFLAME CODE OF ETHICS
As an Oriflame Brand Partner, I agree to conduct my Oriflame business according to the following principles:
1. I will uphold and follow the Rules as laid out in this official Oriflame Policy Manual and other Oriflame literature. I will observe not only “the letter” but also “the spirit” of the Rules.
2. My guiding principle for doing business with anyone I meet in my capacity as an Oriflame Brand Partner is to treat them as fairly as I would like to be treated myself.
3. I will present the Oriflame products, the Oriflame earning opportunities, the related trainings and the other opportunities and benefits offered by Oriflame to my customers and Brand Partners in an honest and truthful manner. Whether verbal or in writing, I will make only such claims related to the product, the earnings and the other opportunities that are mentioned in the official Oriflame literature (including Appendix 1).
4. I will be courteous and prompt in servicing and taking orders from my customers, as well as in the handling of complaints. I will follow the procedures outlined in the official Oriflame literature for replacement of products.
5. I will accept and carry out the different prescribed responsibilities of an Oriflame Brand Partner (and those of a Sponsor and Director (and higher level) when I progress to those levels of responsibility) as laid out in the official Oriflame Literature.
6. I will conduct myself in such a manner as to reflect only the highest standards of integrity, honesty and
responsibility.
7. I shall not in any circumstances use the Oriflame network for marketing products other than those approved by Oriflame. I shall respect the direct-to consumer method of distribution and therefore not sell through any retail outlets of any nature.
8. I will respect the laws and regulations of the country where I conduct my Oriflame business and of my host countries if building an international group.
9. I understand that compliance with this Code and the Rules is a condition of my membership with Oriflame.
10. To sell and deliver products to ultimate consumers only. Brand Partner recognizes the importance of providing the best possible service to customers. It is understood that Oriflame is a direct to Consumer Company whose marketing plans and success are based upon Brand Partner personally selling Oriflame products directly to consumers. For these reasons, Brand Partner agree to present and sell Oriflame products using direct-to-consumers methods only and not in any other manner whatsoever.
11. Brand Partner agree to present and sell Oriflame products using direct-to-consumers methods only and not to sell to, sell in, demonstrate or display Oriflame products in any retail outlet of any nature including any retail/ecommerce website, whether in Pakistan or abroad.
12. Not to sell complimentary promotional material provided by Oriflame.
13. That all orders submitted are subject to acceptance by Oriflame.
14. The Brand Partner is not authorized to incur any debt or other obligation or commitment on behalf of Oriflame.
15. To accept and comply with Terms of BPAF and Oriflame Success Plan. It is understood that the Plan forms an integral part of this Agreement and may be revised from time to time.
16. Oriflame shall give each Brand Partner who qualifies (under Oriflame rules set out in the Success Plan) a Commission based on the volume of purchases from Oriflame in each month. This discount will normally be calculated and accounted for in respect of purchases in a calendar month at the month end. However, Oriflame may withhold the Commission which is otherwise payable to any Brand Partner if there is any outstanding in the Group in respect of any period beyond the credit period or Oriflame suspect that payment may not be received against the sales made during any period or for any other good reason at the sole discretion and judgement of Oriflame and may additionally forfeit the same in appropriate cases at the sole discretion and judgement of Oriflame. Brand Partners should ensure compliance (as applicable) with the General Sales Tax and Income Tax law with respect to the aforesaid commission.
17. INCENTIVES:
i. That every Brand Partner agrees and authorizes Oriflame on its behalf to allocate a portion of Incentive (arising out of the activities within the Group) to other Brand Partners as per the Success Plan and hereby further assigns all right and interest in such allocated Incentive given to other Brand Partner who may be so entitled.
ii. As per the requirement of GST law, Brand Partner would be required to prepare the necessary documentation and shall undertake the necessary compliances, as applicable.
18. In the event that the sum due to a Brand Partner is less than the limit specified by Oriflame from time to time, the Brand Partner hereby irrevocably authorizes Oriflame to apply or credit such sum towards any future purchase made by the Brand Partner.
19. That Oriflame does not compensate anybody for simply recruiting or for mere act of recruitment.
20. To be bound by the valuation of all transactions as set out in the documents issued by Oriflame at each month end or otherwise.
21. To participate in the electronic clearance service (ECS)/ online payment and undertakes to inform immediately of any subsequent changes related to the bank details. The Brand Partner would not hold the Company responsible if the Commission payment is delayed for the reasons beyond the control of Oriflame.
22. To furnish NTN immediately on receipt of request from Oriflame & agree to accept a certificate towards withholding of taxes by Oriflame for the financial year. The Brand Partner further agree & authorizes Oriflame to debit its account with the tax amount as per the relevant tax provisions of the Country.
23. To explain and inform about the general conditions of Oriflame to the Brand Partner introduced by him/her and shall ensure that the same has been understood by the Brand Partner introduced by her/ him.
24. No Brand Partner shall use the Oriflame network for marketing products or schemes which are not officially approved by Oriflame.
25. You expressly agree to receive commercial communications about Oriflame products and offers by email and text message in registered email id and phone numbers.
26. I confirm that I will personally update and inform all those who I introduce to Oriflame business, about Oriflame business activities, policies and compensation plan as provided in the Success Plan and ensure that such person treats this as basis of joining as Oriflame Brand Partner.
1. DEFINITIONS
A. “Oriflame Brand Partner” shall for the purpose of this document include any Oriflame Brand Partner irrespective of level and level of Oriflame Success plan (including Managers, Directors and higher levels).
B. “Personal Online Beauty Store” shall refer to a website designed, issued and hosted by Oriflame for the benefit of an Oriflame Brand Partner in the selected markets.
C. “Oriflame” in this document refers to the Oriflame Cosmetics Pakistan (Private) Limited with which you entered the Brand Partner Application Form, unless otherwise stated.
D. “Line of Sponsorship” shall include the Oriflame Brand Partner, his/her Sponsor, and so forth, with the Line ending with Oriflame.
E. “Personal Group” shall refer to all Oriflame Brand Partners sponsored directly and indirectly by an Oriflame Brand Partner but shall not include the directly sponsored 21% Brand Partners or their downlines.
F. “Group” shall refer to the entire downline, including 21% Oriflame Brand Partners and their downlines.
G. “The Oriflame Literature” shall mean the Success Plan - Leaders Edition (containing this Policy Manual), the Product Catalogues, Oriflame Starter Kit literature, the Newsletter and any other information printed or published on the official Oriflame website. if there is any conflict between this Code and Rules and Oriflame Literature / terms and conditions, the latter will prevail.
H. “Sponsor” shall mean the person who has registered a new person to Oriflame consultancy.
I. “Immediate family member” shall refer to Oriflame Brand Partner’s spouse, children, siblings and parents
J. “Commission” shall mean an amount you get on your own sales based on your title as per the Success Plan.
K. Bonus shall mean an amount you get on the Group sales as per the Success Plan.
Words beginning with a capital letter, but which are not defined herein, shall have the same meaning as in the previous sections of the Success Plan - Leaders Edition.
2. MEMBERSHIP
2.1. To become an Oriflame Brand Partner a candidate should as a general rule be sponsored by an existing registered Oriflame Brand Partner. Under certain circumstances, Oriflame can assign a prospective Oriflame Brand Partner to any network.
2.2. An individual may only have one Oriflame membership;
2.3. Membership is conditional on submission of relevant documents in the prescribed form. Oriflame reserves the right to refuse any application or re-application.
2.4. An applicant must be of the age of legal capacity to be an Oriflame Brand Partner.
2.5. Membership may only be granted to individuals. Spouses wishing to become Brand Partners should be sponsored together under one membership. If a spouse is already a Brand Partner, the other must join under the same membership. Provided where two existing Brand Partners get married, the IDs will be merged on Oriflame’s discretion (if found to be in the same network merger can be requested but If the IDs are from different network then one of the Brand Partner will have to resign from the membership.)
2.6. An Oriflame Brand Partner shall not require Brand Partners or prospective Brand Partners to assume unreasonably high training fees and fees for promotional materials. Any fees charged to an Oriflame Brand Partner shall relate directly to the value of materials, products or services provided in return.
2.7. Oriflame observes the rules of the applicable local legislation of the countries where it operates regarding the term during which an Oriflame Brand Partner may withdraw from her membership and receive back from Oriflame any and all moneys paid as a condition for the membership as well as any starter materials and products (“Cooling-Off Period”).
2.8. The Oriflame Brand Partners may resign their membership at any time after the expiration of the Cooling-off Period by giving written notice to Oriflame. In such cases Oriflame is under no obligation to make any of the repayments mentioned in 2.7 above.
2.9. An Oriflame Brand Partner’s membership will expire on the anniversary of registration..
2.10. Membership can be renewed by means of paying the annual subscription fee included in the first invoice after the anniversary of registration.
2.11. Former Oriflame Brand Partners (or spouses of former Oriflame Brand Partners) may apply for new membership under the following conditions:
a) Immediately, in case of auto termination due to failure to place BP order within 90 days from date of registration.
b) The new application must specify that it is being made under this rule.
c) A former Oriflame Brand Partner may apply immediately for becoming a Brand Partner again, without specifying that he/she was a former Oriflame Brand Partner, if he/she has at least 12 months of inactivity following a termination of membership.
2.12. A Senior Manager (and above) may not represent (and/or be a member of) any other direct selling company. It is also stated that where the Brand Partners (below the level of Managers) join other companies, they shall not use the Oriflame network for market products or schemes which are not officially approved by Oriflame.
2.13. If the spouse of a Senior Manager (and any higher level) is a representative and/or a member of any other direct selling company, the spouse/family member is not allowed to participate in any Oriflame meetings and events, and the spouse’s/family member’s activities must be kept separate from Oriflame. The Managers (and above) must inform Oriflame if the spouse/family member is a representative and/or a member of any other direct selling company.
2.14. If an immediate family member of an Oriflame Brand Partner is a representative and/or a member of any other direct selling company, Oriflame Brand Partner must inform Oriflame if the immediate family member is a representative and/or a member of any other direct selling company and obtain the consent of Oriflame to continue the membership of Oriflame Brand Partner thereafter.
2.15. Oriflame reserves the right to suspend an Oriflame Brand Partner’s membership for up to 12 months with immediate effect, pending investigation of violation of rules in this document.
2.16. An Immediate Family member like son, daughter, mother, father, brother, sister and In-laws of an existing Brand Partner, shall not join Oriflame in a different network unless such a joining is approved by Oriflame on a written application from such relative who wishes to join.
2.17. The Brand Partner shall not sponsor, engage or employ any person who is a Brand Partner in any other Group other than the Group of the former.
3. MAINTAINING LINES OF SPONSORSHIP
3.1. Oriflame Brand Partners are only allowed to re-register under a different line of sponsorship if they resign from their membership and apply for new membership under 2.11. If they do resign their entire Group is lost and transferred to their original Sponsor.
3.2. The transfer of membership from one Sponsor to another is only possible in special cases and at the sole discretion of Oriflame.
3.3. Transfer of a Personal Group is not allowed.
3.4. Oriflame Brand Partners who wish to transfer their membership may be allowed to do so, but only to their closest relatives (at the discretion of Oriflame). A letter requesting such a transfer must be sent to Oriflame. Oriflame Brand Partners who have transferred their membership under this rule may apply for membership again if at least six months have elapsed since their last Membership was transferred.
3.5. In case of an Oriflame Brand Partner’s death, the Membership will be terminated within three months after the day of the death provided that no application for transferring of the Membership is made by the next of kin. Upon termination, all pending payments to the deceased Oriflame Brand Partner, after setting off the payments due to Oriflame by the Brand Partner, will be made to the authorised executor/ administrator appointed by a competent court or the heir(s) /next of kin of the Oriflame Brand Partner. Oriflame reserves the right to request documents proving the authorisation of the executor/ administrator or heir(s)/ next of kin as a condition of the payment.
4. RESPONSIBILITIES OF A BRAND PARTNER
General Responsibilities
4.1. An Oriflame Brand Partner may not place orders in the name of another Oriflame Brand Partner, without that Oriflame Brand Partners written approval.
4.2. Oriflame Brand Partners shall comply with all laws, regulations and codes of practice including any other applicable law applying to the operation of their membership, including with any tax laws and regulations regarding tax registration and filing. The Oriflame Brand Partners shall not engage in any activity which may bring either them or Oriflame into disrepute.
4.3. Oriflame Brand Partners must take appropriate steps to ensure the protection of all private information provided by a customer, a potential customer, another Oriflame Brand Partner, in accordance with the local laws that apply to privacy and data protection.
Responsibilities towards customers
4.4. Oriflame Brand Partners shall not use misleading, deceptive or unfair sales practices.
4.5. From the beginning of the contact with a consumer, the Oriflame Brand Partner shall identify her-/himself and explain the purpose of her/his approaching a customer or the purpose of the occasion. The Oriflame Brand Partner shall ensure full transparency of her/his identity as Oriflame Brand Partner in any related communication, whether by email, a website, social media page etc. Clear name and contact information as well as information that the sender is not an Oriflame official representative must be provided. The word “Independent” shall always be added before “Oriflame Brand Partner” on any identity representation such as e-mail signatures, business cards, on website, social media page and the like.
4.6. Oriflame Brand Partners shall offer their customers accurate and complete product explanations and demonstrations regarding price and, if applicable, credit terms; terms of payment; a cooling-off period, including return policies; terms of guarantee; after-sales service; and delivery dates. Oriflame Brand Partners shall give accurate and understandable answers to all questions from customers.
4.7. To the extent claims are made with respect to product efficacy, Oriflame Brand Partners shall make only those verbal or written product claims that are authorized by Oriflame.
4.8. For all product sales to its customers Oriflame Brand Partners shall deliver or make available to the customer a product order form which: identifies Oriflame, the Oriflame Brand Partner making the sale including their name, address and telephone number, all material terms of the sale, terms of guarantee and/or warranty, details and limitations or after-sales service, the duration of the guarantee and the remedial action available to the customer.
4.9. Oriflame Brand Partners shall not use any testimonial or endorsement that is unauthorised untrue, obsolete or otherwise inapplicable, unrelated to the offer or used in any way likely to mislead the customer.
4.10. Oriflame Brand Partners shall not use comparisons which are misleading. Points of comparison shall be based on facts which can be substantiated. Oriflame Brand Partners shall not unfairly denigrate any other company, business or product, directly or by implication. Oriflame Brand Partners shall not take unfair advantage of the goodwill attached to the trade name and symbol of another company, business or product.
4.11. When a customer requests the Oriflame satisfaction guarantee to be honoured the Oriflame Brand Partner shall offer the customer the choice of a full refund of the purchase price or full credit for exchange with the same or another Oriflame product. The return/ Guarantee Excellence Claims Policy shall be clearly communicated to customers.
4.12. The Oriflame Brand Partner will make personal, telephone or electronic contact in a reasonable manner and during reasonable hours to avoid intrusiveness. The Oriflame Brand Partner shall discontinue a demonstration or sales presentation upon the request of the consumer.
4.13. The information the Oriflame Brand Partner gives to the consumer shall be provided in a clear and comprehensible manner with due regard to the principles of good faith in commercial transactions and the principles governing the protection of those who are unable, pursuant to national legislation, to give their consent, such as minors.
4.14. Oriflame Brand Partners shall not abuse the trust of individual consumers and shall respect the lack of commercial experience of consumers and shall not exploit a consumer’s age, illness, mental or physical infirmity, credulity, lack of understanding or lack of language knowledge.
4.15. Oriflame Brand Partners shall not induce a person to purchase products based on the representation that the customer can reduce or recover the purchase price by referring prospective customers to the Oriflame Brand Partner for similar purchases, if such reductions or recovery are contingent upon some future event.
4.16. Oriflame Brand Partners shall fulfill customer orders in a timely manner.
Responsibilities towards other Oriflame Brand Partners
4.17. Oriflame Brand Partners shall not steal an applicant from other Oriflame Brand Partners, nor interfere by soliciting Oriflame Brand Partners in the line of sponsorship of another Oriflame Brand Partner.
4.18. An Oriflame Brand Partner shall not misrepresent the actual or potential sales or earnings of Oriflame Brand Partners. Any earnings representations and sales figures must be: (a) truthful, accurate, and presented in a manner that is not false, deceptive or misleading, and (b) based upon documented and substantiated facts in the relevant market. Potential Oriflame Brand Partners must: (c) be informed that actual earnings and sales will vary from person to person and will depend upon the skills of the seller, the time and effort put in and other factors and; (d) be provided with sufficient information to enable a reasonable evaluation of the opportunity to earn income.
4.19. An Oriflame Brand Partner shall not charge other Brand Partners or prospective Brand Partners fees for any non-Oriflame developed/sanctioned materials or services except fees to cover expenses directly related to non-mandatory training or meetings conducted by the Oriflame Brand Partner.
Any marketing materials developed by Brand Partners must be consistent with Oriflame policies and procedures. Oriflame Brand Partners who sell approved, legally allowed promotional or training materials to other Oriflame Brand Partners: (i) shall only offer materials which comply with the same standards to which Oriflame adheres, (ii) be prohibited from making the purchase of such materials a requirement of other Oriflame Brand Partners; (iii) provide sales aids at a reasonable and fair cost, without any significant profit to the Oriflame Brand Partner, equivalent to similar material available generally in the marketplace; and (iv) offer a written return policy that is the same as the return policy of Oriflame.
4.20. Oriflame Brand Partners shall contact other Oriflame Brand Partners only in a reasonable manner and during reasonable hours to avoid intrusiveness.
4.21. Oriflame does not impose any conditions for minimum purchases, whether in quantities or in value, on its Brand Partners. Similarly, an Oriflame Brand Partner shall not compel or force those he/she sponsors to order through him/ her, order any minimum quantities or maintain stock of products. All Oriflame Brand Partners may order any quantities directly from Oriflame but handling and courier fees may apply depending on order size. It is up to the individual
Oriflame Brand Partner’s judgment to determine if he/she should keep any stock, reflecting the anticipated sale / consumption. Oriflame Brand Partners shall not require or encourage other Oriflame Brand Partners to purchase unreasonable amounts of inventory or sales aides. An Oriflame Brand Partner shall not purchase only such products and in such value or quantity that can be foreseen to be sold to consumers or consumed within a reasonable period of time.
4.22. Oriflame Brand Partners shall not use the Oriflame network for marketing materials, products or schemes which are not officially approved by Oriflame and that are inconsistent with Oriflame’s policies and procedures.
4.23. Oriflame Brand Partners shall not systematically entice or solicit direct sellers of another company.
4.24. Oriflame Brand Partners shall not unfairly denigrate another company’s products, its sales and marketing plan or any other feature of another company.
4.25. The Oriflame Brand Partners do not have any employment relationship with Oriflame. When presenting the Oriflame Business Opportunity to others, the Oriflame Brand Partners must clearly state the independent character of this business and the fact that no employment with Oriflame exists.
4.26. The Oriflame Brand Partners have no authority to bind or assume obligations on behalf of Oriflame. They shall indemnify Oriflame in respect of any costs or damages arising from any noncompliance to these Rules.
4.27. An Oriflame Brand Partner may not place orders in the name of another Oriflame Brand Partner, without that Oriflame Brand Partner’s prior written approval.
4.28. In building their Personal Group, the Oriflame Brand Partners shall ensure that all new Oriflame Brand Partners will follow the credit terms, if credit is offered.
4.29. In becoming a Sponsor, the Oriflame Brand Partner shall ensure that he/she trains and motivates her personally sponsored Oriflame Brand Partners.
4.30. An Oriflame Brand Partner may not be involved in interviews regarding, or referring to Oriflame with any media, whether by television, internet, radio, magazines etc. nor utilise any advertising media (including viral advertising as SMS, internet etc) for the purposes of marketing of her Oriflame business without Oriflame’s prior written consent.
4.31. The Oriflame Brand Partners shall not be involved in social media dialogues which misrepresent or give incorrect or misleading information about Oriflame, its products or services, or may generally lead to loss of reputation by Oriflame, please see below the Social Media Dialogue - 10 Golden Rules.
4.32. The Oriflame Brand Partners shall not use misleading, deceptive and/or unfair trade practices including but not limited to unfair recruiting practices, misrepresentation of actual or potential sales or earnings, business opportunity, and advantages of direct selling to any prospective direct seller, in their interaction with prospective direct seller.
4.33. The Oriflame Brand Partners shall not make any factual representations to a prospective direct seller that cannot be verified or make any promise that cannot be fulfilled.
4.34. The Oriflame Brand Partners shall not knowingly make, omit, engage, or cause, or permit to be made, any representation relating to the direct selling operation, including remuneration system and agreement between Oriflame and itself which is false and / or misleading.
4.35. The Oriflame Brand Partner shall not require or encourage direct sellers recruited by the first mentioned direct seller to purchase Oriflame Products in unreasonably large amounts.
4.36. The Oriflame Brand Partner shall not provide any Oriflame Literature and / or training materials not restricted to collateral issued by Oriflame, to a prospective and / or existing direct seller or float any scheme which has not been approved by Oriflame.
4.37. The Oriflame Brand Partner shall not require prospective or existing direct Sellers to purchase any Oriflame Literature or training materials or sales demonstration equipment.
5. OTHER RULES AND POLICIES
5.1. Senior Manager (and above) may not represent (and/or be a member of) any other direct selling company.
5.2. Spouse of a Senior Manager (and above) may not represent (and/or be a member of) any other direct selling company.
5.3. There are no exclusive territories or franchises available under the Oriflame policy. No Oriflame Brand Partner has the authority to grant, sell, assign or transfer such a territory or franchise. Every Oriflame Brand Partner is free to conduct his/her business in any area of the country of registration.
5.4. The Oriflame Brand Partner must respect that Oriflame operates in certain markets, and not in all countries worldwide, strictly observing its obligations re product safety, product registration, import and other rules that may apply to trade in the respective countries. Oriflame bears no responsibility for any damage, disputes or claims arising from or related to cross-border trade conducted by Oriflame Brand Partners to countries outside of markets where Oriflame operates. Thus Oriflame will hold the Oriflame Brand Partner fully liable for any such claims.
5.5. An Oriflame Brand Partner is independent of Oriflame. The only level which may be used on business cards, other printed materials or in email communication is “Independent (Beauty) Brand Partner” or “Oriflame Independent (Beauty) Brand Partner” and when qualified “Independent Beauty Manager” and “Independent Beauty Director”.
5.6. Promotional materials, Oriflame Brand Partner’s Personal Home Pages and any social media applications, e.g. on Facebook, provided by Oriflame can be used as specified without further approval. It is understood that the Oriflame Brand Partners cannot register or host a website or homepage with the domain name including the word “Oriflame”.
The Oriflame Brand Partners can drive traffic to official Oriflame websites, blogs walls and the like. Oriflame reserves the right to pre-approve the material that will be published. The policy for online presence of Oriflame Brand Partners is further described in the Brand Partner Online Policy below (Appendix 2).
5.7. Oriflame trademarks, logos and name are the property of Oriflame Cosmetics Global S.A. and may not be used by the Oriflame Brand Partner, neither in printed materials nor published on the Internet, without prior written consent from Oriflame. If such consent is obtained, trademarks and logos must be used exactly as stated in the Oriflame guidelines.
5.8. No Oriflame Brand Partner may produce or procure from any source other than Oriflame any item upon which the trademarks or logos are printed or displayed, unless approved by Oriflame in writing.
5.9. All Oriflame printed material, videos, photographs, design are protected by copyright and may not be reproduced in whole or in part by anyone, neither in printed materials nor published on the Internet, without prior written approval from Oriflame. When copyrighted material is legitimately used it is mandatory that reference to the Oriflame copyright is made in a visible and unambiguous way.
5.10. No Oriflame Brand Partner shall sell to, sell in, demonstrate, or display Oriflame products in any retail outlet, web shop, auction platform such as Ebay or the like. No Oriflame literature may be sold or displayed in such retail outlets. Establishments which technically are not retail outlets, such as beauty parlours, may be used as venues to display, but not sell the products.
5.11. The contents of the Oriflame websites such as text, graphics, photographs, designs and programming are also copyright protected and may not be utilised for any commercial use without prior written approval from Oriflame.
5.12. Spamming (the abuse of electronic messaging systems to indiscriminately send unsolicited bulk messages) is strictly prohibited. An Oriflame Brand Partner shall limit the number of promotional emails sent to end-customers so that any individual recipient does not receive more than one message per week. These messages cannot be sent on behalf of Oriflame and therefore full responsibility for contents lies on the sender.
5.13. Under no circumstances is any person authorised to repackage or in any way alter the packaging or labelling of the products. Oriflame products are to be sold in their original packaging only.
5.14. The Oriflame products do not cause damage or injury if they are used for their intended purpose and in accordance with instructions provided. Oriflame carries product liability insurance on its products. The insurance covers injury or damage where a faulty product is involved but does not cover careless or negligent application or improper use of a product.
5.15. Oriflame reserves the right to deduct, at any time, any overdue invoices from any Performance Discount or Bonus due for payment to the Oriflame Brand Partner.
5.16. Oriflame has the right to change its prices and range without prior notice. Oriflame will not give a Performance Discount, Bonus or any other compensation for any losses suffered due to price changes, range changes or products being out of stock.
5.17. If requested upon termination of a Brand Partner’s relationship with Oriflame, Oriflame agrees to repurchase products from the Brand Partner, except in case of violation of the terms. Returns must be made within 12 months from date of purchase, and
- will be refunded at 90% of the original net price paid after deduction of any Trade Discount, Incentive or Bonus paid to the network, and
- items returned must be currently marketable Oriflame inventory including any Oriflame produced promotional materials, sales aids or kits,
For the purposes of the clause stated above, currently marketable Oriflame inventory means any products that:
- have not been used, opened or tampered with in any way; and
- have not passed the expiry date; and
- are still marketed by Oriflame in its catalogues.
5.18. If an Oriflame Brand Partner in any way is involved, legally or otherwise, in any dispute or activity that may involve or negatively affect Oriflame or its reputation, such Oriflame Brand Partner must immediately inform Oriflame.
5.19. Oriflame reserves the right to expand or revise the Oriflame Success Plan, qualification criteria, or the Code and Rules with immediate effect.
5.20. Any Cash on Delivery order (COD) placed by Brand Partner with Oriflame through all means shall be confirmed sale and accordingly all the risks and rewards shall be transferred to the Brand Partner.
Oriflame shall provide Cash Award as eligibility criteria communicated subject to full
compliance with the Terms including but not limited to Oriflame’s Code of Ethics, other rules and policies and responsibilities of Oriflame’s Directors as mentioned below in Clause 6.
6. RIGHTS AND RESPONSIBILITIES OF DIRECTORS AND ANY HIGHER LEVELS AS PER ORIFLAME SUCCESS PLAN
In addition to the general rules above that apply to all Oriflame Brand Partners, the following rules apply specifically to Directors and up. Violation of any of these special rules will result in immediate loss of Directors (and higher level) status and any underlying privileges - including any related remuneration - and may even result in termination of membership.
6.1. As a Director (and higher level) you must service your Personal Group Brand Partners during each Catalogue Period by:
a. Recruiting and continuously developing your Personal Group.
b. Assisting, guiding and motivating the members of the Personal Group.
c. Conducting periodic meetings to train, motivate, set goals and to follow up.
d. Training your downline Oriflame Brand Partners to best conduct their Oriflame business.
e. Maintaining frequent communication, informing about meeting dates, venues, product news, training sessions, etc.
f. Participating in all seminars and meetings organised by Oriflame.
g. Enforcing the Code and the Rules and leading by example.
h. Attending business meetings with Oriflame that you are called upon to attend by your Area Sales Manager.
6.2. A Director (and higher levels) must adhere to clause 2.13 and 2.14.
6.3. In case of a Director (and higher levels)’s death, a Membership may in certain cases and at the sole discretion of Oriflame be inherited by the next of kin of the deceased and provided that the next of kin can make plausible that he/she will be able to fulfil all requirements of a Director (and higher) as listed in 6.1 above. Written claim for the Membership must be made within 3 months from the date of the death. In the absence of any such claims, the Membership will be terminated.
6.4. A Director (and higher level) must follow any additional rules or instructions communicated in writing by Oriflame from time to time.
7. COMPLAINT HANDLING PROCEDURE
Any complaint based on breaches of the Code of Ethics or Rules of Conduct shall be addressed to the local Oriflame sales organization and/ or the Managing Director of the Oriflame company operating in the country in question. The complaint handling body in each Oriflame market is led by the Managing Director (Oriflame Code Administrator) of the local Oriflame company.
Appendix 1
Communication Guidance
WHEN APPROACHING A CUSTOMER/ POTENTIAL ORIFLAME MEMBER DO:
– DO: Identify yourself and Oriflame
– DO explain the purpose of your solicitation and type of products Oriflame has
– DO: Try to answer any and all questions in a fair, truthful and understandable way
– DO: Only make claims about the products that are authorized by Oriflame. Refer your contact to the Oriflame website where she can read more about the products and the claims; specifically, draw her attention to the Oriflame complaint handling procedures
– DO: Respect the privacy and other personal restraints the person may be under (e.g. time, place, physical condition)
– DO: Stop any explanation (and leave) if asked to do so
– DO: only collect and/or store personal data of customers or potential customers when it is required and ensure you handle and protect thatpersonal data in accordance with local laws on privacy and personal data protection
– DO: Whenever you are selling Oriflame products
– inform the customer about the correct price of the products, terms of payment and delivery date
– give your customer a written order form at the time of sale
– inform the customer about the right to return and get a refund for products delivered which are re-sellable as new
– Oriflame’s product guarantees, after-sales service and complaint handling procedures.
– DO: when presenting to potential Brand Partners:
– Inform them that actual earnings and sales will vary from person to person and will depend upon the skills of the seller, the time and effort put in and other factors; and
Provide them with sufficient information at the time of sale:
- Name, Address, registration number or enrollment numbers, identity proof and telephone number of the direct seller and details to enable a reasonable evaluation of direct selling entity;
- A description of the goods or services to be supplied;
- Explain to the customer about the goods and replacement procedure in case of defect;
- The order, date, delivery date, the total amount to be paid by the consumer along with the bill and receipt;
- Time and place for inspection of the sample and delivery of goods;
- Information of his/her rights to cancel the order and/or opportunity to return the product in saleable condition and avail full refund on sums paid/ income paid;
- Details regarding the complaint’s redressal mechanism
Always feel free to remind your contact about the fact that Oriflame is a reputable direct selling company that focuses on the development of innovative products in a sustainable way. Oriflame offers quality products and the ability to build a business. The business opportunity provides an independent, fun and flexible way of improving one’s financial position while enhancing one’s abilities and self-esteem.
WHEN APPROACHING A CUSTOMER/ POTENTIAL ORIFLAME MEMBER DO NOT:
– DO NOT: Push the customer to buy or join – it is OK if they don’t; they may still come back to you if you have made an impression of professionalism and have treated them fairly
– DO NOT: Overstate the product features – fairly and honestly present your experience using a product; always refer to the product leaflet or another information provided by the company
– DO NOT: Overstate any facts about:
o the use, features and characteristics of the Oriflame products
o the income opportunity Oriflame offers (in terms of e.g. time and easiness to reach levels, expected amounts earned at each level and generally the easiness and likelihood of being successful – remember, it all depends on the time and effort one is willing to put in and individuals personal skills;
o your own success and experience with Oriflame or use someone elses’ statement of success which is not true or which is misleading
– DO NOT: Lie, be aggressive, intrusive or disrespectful
– DO NOT: Hesitate to tell your contact if you do not have, or are not sure about the answer to her question and contact the Oriflame Sales Support to clarify the question; then return to her with a correct answer
– DO NOT: Use improperly or without the required authorization the personal data of customers, other Oriflame Brand Partners and or potential Oriflame members;
– DO NOT: use comparisons with other companies which are not based on facts that cannot be verified
– DO NOT: unfairly damage the reputation of another company or systematically entice or solicit the sales force of another company
– DO NOT: induce a person to purchase goods based on a statement the person can reduce or recover the purchase price by referring other customers to you for similar purchases
Appendix
Brand Partner Online Policy
BACKGROUND
This policy serves to clarify how Oriflame Brand Partners can shape their presence on the Internet without interfering with Oriflame’s brand building activities or breaching copyright related laws, rules and agreements.
1. GENERAL
Oriflame offers its Brand Partners the possibility to set up Brand Partner Personal Homepages (PHP) as well as various other centrally provided tools to sell and promote the Oriflame products and business opportunity on the Internet.
These applications are today the only approved digital tools where the Brand Partners can offer products for sale as well as displaying images and logotypes for which Oriflame is the rights owner.
Brand Partners are also allowed to host websites on which they communicate around Oriflame, its products and opportunity as long as it is clearly stated that these are not official Oriflame sites. At all times it must be transparent who is behind the site and relevant contact details must be visible.
The Brand Partner should communicate in her own words and may only quote Oriflame texts by clearly referring to the source.
A Brand Partner may not build e-commerce sites on which Oriflame products are sold or otherwise conduct e-commerce outside of the approved Oriflame applications.
The Brand Partner should abide by the Brand Partners Digital Guidelines Handbook at all times for conducting business. The Brand Partners Digital Guidelines Handbook shall be used as a guideline by Brand Partners for growing their Oriflame business online. Failure to comply with the same shall have such consequences as provided in the said guideline’s handbook and the Brand Partner Agreement.
2. DOMAIN NAME
Brand Partners may not register domain names containing the word “oriflame”. The Brand Partner shall not register a social media page with name and picture that can mislead the consumer to believe that the page is an official Oriflame page/group.:
- A social media (e.g. Facebook, VKontakte) group name and picture shall clearly state that it is operated by an individual, e.g. “Anna’s Oriflame Team” with Anna’s own image.
- A social media page, group name shall not be named e.g. “Oriflame Casablanca” with an official Oriflame image e.g. Oriflame logo, Oriflame images.
3. DISCLAIMER
Brand Partners that host websites of their own and mention that they are part of Oriflame must make sure to clearly publish information that they are either
a) Independent Sales Brand Partners for Oriflame
b) Independent Oriflame Brand Partners, or
c) Independent Oriflame Beauty Brand Partners
This information must be published clearly on the start page as well as under a disclaimer that is visible on all pages of the website. Name and contact information should be available on the website or in the account information for a social media page.
If a Brand Partner has a private website without Oriflame affiliation this policy is of course void.
4. CONTENT & REFERENCES TO ORIFLAME
No content is to be copied from the official Oriflame website and published under the Brand Partner’s own name. If a Brand Partner links official Oriflame content to his/her own site from an Oriflame-owned domain this must be clearly stated.
5. IMAGES
A Brand Partner may not take still or moving image material from an official Oriflame site and publish on his or her own site. All image material is copyright protected, and Oriflame has acquired the rights to use it. These rights are not extended to Brand Partners.
- Moving images; videos etc: May be used through sharing function if and when available. The sharing function provides automatic reference to the source site.
- Images of models or persons: May be used through sharing function if and when available. The sharing function provides automatic reference to the source site.
- Images of Oriflame products: May be used with or without sharing function as long as the source site is mentioned in a visible and unambiguous way (for example: “source: www.oriflame.com 2012”).
Any claims from a 3rd party that may be addressed to Oriflame will be transferred to the Brand Partner.
6. THE ORIFLAME LOGO
The Oriflame logo may be used in the formats that can be found on official Oriflame websites. The logo may not be altered or animated and can only be used as page header or footer, as well as in email signatures in its original format.
7. SOCIAL MEDIA SHARING
Oriflame encourages presence on blogs, social networking sites and similar. Brand Partners are encouraged to blog and leave comments about Oriflame products where they deem it appropriate, but must adhere to the Code of Ethics’ section 1.3 above re product claims. To as large an extent as possible we recommend that the Brand Partner uses the sharing functions provided by Oriflame in order to secure correct display and source information.
8. SEARCH ENGINE MARKETING
Brand Partners may conduct search engine marketing, such as Google Adwords, if the Oriflame rules of online presence are followed. In addition;
- The ad must clearly indicate that it was created by an Independent Brand Partner
- The heading should not give an impression that it is an official or in any way endorsed ad by Oriflame, and;
- It is prohibited to use “Oriflame” as a keyword.
Please take into consideration that each buyer of e.g. Adwords is responsible for any infringement against any other brand owner.

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NEGATION POLICY
PAKISTAN

INTRODUCTION
Negation refers to cancellation of order placed by the Brand Partner on account of any of the following reasons:
• Non-payment within stipulated time period
• Failure to collect orders within stipulated time period including paid orders
• Non-acceptance of order on delivery
• Incorrect address of recipient
Negation not only causes lack of availability of products to end consumers, but also causes loss of business for other genuine Brand Partners, loss to Company and other issues as more particularly explained in following paragraphs.
This policy has been devised with an objective to curb the increasing negation trend all over the country, with a view to promote genuine sale of products and ensure availability of requisite stock to the end consumers as and when needed.
Accordingly, individual orders negated by any Brand Partner irrespective of their title shall be charged with such negation fee and in manner provided in Part III of the Policy.
This policy shall become effective from date of communication to the Brand Partner.
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PART I – CATEGORY OF NEGATIONS
(a) RTO/ COD NEGATIONS:
Returned to Origin (RTO) is defined as an unpaid order not acknowledged by the Brand Partner which is consequently returned to the origin (Oriflame office). This pertains to the Cash on Delivery (COD) facility wherein the Brand Partner enjoys the freedom of placing order without having to pay immediately. Accordingly, the products are then dispatched to the registered address of the Brand Partner and the Brand Partner is required to make the payment immediately to the courier vendor on receipt of the order.
Oriflame allows maximum 2 COD open orders at a time. Further, a Brand Partner cannot place COD order on last day of the month.
Negation here occurs when orders are returned to origin on cancellation of orders placed by the Brand Partners due to one of the following reasons:
i. Orders are dispatched but not accepted by the recipient on delivery;
ii. Orders are dispatched but no payment is made by the recipient at the time of delivery; or
iii. Orders do not reach the Brand Partner due to incorrect/ incomplete address.
Provided that in the event, the Brand Partner refuses to accept or pay for the order or the order is returned to Oriflame office undelivered due to any of the above reasons, the order stands negated and negation fee of such amount as provided in Part III of this policy is levied.
(b) ONLINE IMMEDIATE NEGATIONS
Online Immediate orders facility is a facility provided to the Brand Partner that allows them to place orders online at the comfort of their home/ Oriflame office and collect the same within next 2 working days from the date of invoice from the branch selected at the time of placing the order. Negation in this category occurs when the Brand Partner fails to pick the order within the above-mentioned time limit and the order gets negated on expiry of such period at 5:00 PM. In such an event the Brand Partner is charged with a negation fee of such amount as provided in Part III of this policy, on negation under this category for each order negated.
(c) WAITING FOR FUND TRANSFER (WFT) NEGATIONS
Waiting for Fund Transfer facility is provided to Brand Partners wherein they are allowed to place bulk orders without having to pay immediately. On last day of the month, WFT orders placed no later than 5:00 PM are processed. Once the orders are placed, the Brand Partners are required to make the required payment within next 2 working days from the date of invoice. If the payment is not acknowledged within the stipulated time period, the order stands negated on expiry of such period at 5:00 PM, and a fee of such amount as provided in Part III of the policy is charged on each such order negated.
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PART II – CONSEQUENCES OF NEGATION
Negation of orders placed has a huge impact on the business. Following are the consequences of negation that adversely affect the business:
1. Reduction in stock availability: Once the order is placed by the Brand Partner, the same is treated as a confirmed sale. The products so ordered are treated as unavailable for ordering for other Brand Partners and hence this leads to blocking of orders for such product from the ordering date till the negation date.
2. Waste of distribution cost: Once the order is placed by a Brand Partner, the same is prepared for pick up – packaging and dispatch by the Company. Immediate orders not picked up leads to inventory variances. Similarly, cash on delivery orders are packed and sent for dispatch; non-acceptance of same for any reason whatsoever causes waste of time, man hours, cost which equals two times the delivery of orders and finally unpacking of same for inclusion in stock.
3. Blockage of office space: Products whether paid or unpaid are dispatched from the respective regional distribution centres (RDCs) to the Customer Experience centres for onward dispatch to the Brand Partner. In case of negation of such orders, the stock keep lying in the Customer Experience centre/ Oriflame office which may not have enough space to hold such stock for long. This further leads to damage of these products due to less space and lack of proper storage facility in such locations.
4. Loss of business for other Brand Partners: Negation also causes loss of opportunity for other Brand Partners by creating an out of stock situation due to which such Brand Partners are unable to place orders and grow their business.
5. Loss due to damage in transit: Cancelled orders returned back by the Brand Partners are dispatched back to the Company and this sometimes causes loss due to damage of products in the transit.
6. Unethical Business environment: Brand Partner who indulge in negation, spread unethical business practice and avail cash awards, PD, SPO incentive, qualification to various other benefits like conferences, seminars etc., by unfair means. Such activities lead to promotion of unethical business environment which is strictly against the business ethics of the Company.
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PART III – FEE CHARGED ON NEGATION OF INDIVIDUAL ORDER
Sr. No.
Category of Negation
Fee per order (Rs.)
1
COD Negation of orders placed before 2nd last working day of the month
350
2
COD Negation of orders placed on 2nd last working day of the month
500
3
Online Immediate Negation of orders placed before last working day of the month
350
4
Online Immediate Negation of orders placed on last working day of the month
500
5
WFT Order Negation of orders placed before last working day of the month
350
6
WFT Order Negation of orders placed on last working day of the month
500
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PART IV– PENALTY FOR NEGATION
In order to reduce the volume of negations and to combat the consequent challenges arising therefrom, in addition to the Negation Fee provided in Part III above, the Brand Partners who meet the following criteria shall be liable for such penalty as described below:
CRITERIA
1. Applicability: Brand Partners that are 21% and above title will be considered
2. Calculation of Negation Value: For ascertaining the value of negation, negation done by entire personal group of the Brand Partner will be considered.
3. Limit: If the total value of Negation in any of the 6 Previous Months* is equal to or more than Rs. 2,00,000, the same shall be considered for ascertaining the applicability of penalty in Part IV. The same shall be applicable for SPOs as well.
This aforesaid limit will not be applicable to repeated defaulters, and as a result such repeated defaulters shall be subject to penalty as given in Part IV.
*Previous Months Negation: Any invoice which pertains to any preceding month(s) and which is cancelled in subsequent month.
Example: Invoice dated 07.03.2019 or 15.03.2019 or 27.03.2019 and negated on 05.04.2019 shall be considered as Previous Month Negation.
Further, this Limit will not be applicable to repeated defaulter and as a consequence they shall also fall within the applicability of Part IV – penalty.
4. Periodicity: Negation pattern shall be reviewed in every 6 months.
5. Previous Month Negation: Like Negation fee as provided in Part III, for the purpose of Part IV, only Previous Month Negation shall be considered.
6. Exclusions: Credit notes i.e. notes issued in case of cancellation of partial order for reason covered under the Guarantee of Excellence Claims Policy will not be considered for ascertaining the applicability under Part IV.
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ACTION AGAINST DEFAULTERS
1. First Time Defaulters: Any Brand Partner or SPO falling under the criteria mentioned above will be sent a warning letter at the first instance, with a copy of such warning letter to the upline and Area Manager.
2. Second Time Defaulters: A Brand Partner or SPO who has defaulted for the second time (i.e. negation to the tune of Rs. 2,00,000 and above for second time in any 6 months, in any period of review, shall be penalised with deduction of 25% PD, calculated from the PD of the subsequent month. Such deduction will be made from the PD of the month in which the assessment is made and required intimation of second default is sent to the Brand Partner. In the event the PD for such month is insufficient to deduction, the deduction shall be made partially and remaining shall be made from PD of following month.
3. Third Time Defaulters: A Brand Partner who has defaulted for the third time in any period of review shall be penalised with deduction of 50% PD, calculated from the PD of the subsequent month. Such deduction will be made from the PD of the month in which the assessment is made and required intimation of third default is sent to the Brand Partner. In the event the PD for such month is insufficient for deduction, the deduction shall be made partially and remaining shall be made from PD of following month. Additionally, in case of SPO, the Company will also withdraw the WFT facility from such SPO.
4. Fourth Time Defaulters: A Brand Partner who has defaulted for the fourth time in any period of review shall be penalised with deduction of 100% PD, calculated from the PD of the subsequent month and/or the membership of such Brand Partner shall stand blocked for a period of 1 month henceforth during which such Brand Partner shall not have access to any facility provided to an Oriflame Brand Partner. Such deduction will be made from the PD of the month in which the assessment is made and required intimation of third default is sent to the Brand Partner. In the event the PD for such month is insufficient for deduction, the deduction shall be made partially and remaining shall be made from PD of following month and the ID shall remain blocked till recovery of such payment. In case of SPO, the SPO code will be blocked for 1 month and the Brand Partner will be penalised with deduction of 100% PD calculated basis PD of the subsequent month with deduction procedure as explained above.
5. Fifth Time Defaulters: A Brand Partner or SPO that has defaulted for the fifth time in any period of review shall be penalized with deduction of 100% PD, calculated from the PD of the subsequent/following month and such a defaulting Brand Partner or SPO shall also be disqualified from attending any Conference or Seminar arranged by the Company in the coming 12 months. In
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the event the PD for such month is insufficient for deduction, the deduction shall be made partially, and remaining deduction shall be made from PD of following months.
6. Sixth Time Defaulters: A Brand Partner or SPO who has defaulted for the sixth time in any period of review shall be terminated with immediate effect where after all their right privileges shall stand transferred to their immediate sponsor.
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DISCLAIMER
This Negation Policy should be read with the rules of conduct contained in the Brand Partner Application Form, Success Plan, Policy Manual and such other communications as may be made by the Company from time to time. This policy shall be applicable from the effective till the time it is revoked or amended by the Company.
The Company reserves the right to amend the Negation Policy at any time by a written notice (including electronic mail) to the Brand Partner.

Guarantee of Excellence by Oriflame

Oriflame specialises in high-quality beauty products and offers the best of science combined with the best of nature. Guarantee of Excellence is the belief in our quality that we offer a 100% satisfaction guarantee to you. If you aren’t happy with our products you may return it within 30 days from the date of invoice for a full refund or exchange subject to physical receipt of the product at the nearest branch*”.
Objective
Guarantee of Excellence with its Claims Policy (hereinafter referred to as the “Claims Policy”), aims to keep every Brand Partner satisfied by ensuring fastest and timely resolution of all kinds of complaints associated with the products you purchase against a valid invoice issued by the Company.
Claims Policy
In case you are not satisfied with the product and wish to return the same, the Claims Policy provides an “easy to register” platform. You can register your claims by visiting your nearest Oriflame office wherein a unique claim ID is allotted to each claim registered. This claim ID can be used by the claimant to track the status of his/her complaint(s) through customer support contact number provided by Oriflame. Under the Claims Policy, you can register complaints for yourself and your personal group only for the following types of issues with the products (*By registering under the Guarantee of Excellence, Claims Policy you agree to be bound by the terms and conditions mentioned herein below):
1. RETURN, EXCHANGE AND MISSING OF PRODUCT(S)
a. Claims under this category can be registered for following types of issues:
(i) In case you experience an adverse reaction** from usage of the product; or
(ii) The product received is damaged or possesses a defect due to which the usage of the product becomes impractical caused due to any of the following concern:
1. Color/ smell/ taste issues
2. Contamination - foreign particles inside the product
3. Content missing
4. Expired product
5. Label defects
6. Leaking due to open/ bad seal or cap
7. Unit box damaged/ soiled
8. Part of product missing
9. Product damaged/ broken/ soiled
(iii) You wish to report for a product which is missing but charged in the invoice or a wrong product has been delivered instead of the one invoiced
b. By registering the claim under any of the above categories, the Brand Partner shall have the option to choose one of the following:-
(i) Replacement of the product with the same or any other Oriflame product; or
(ii) Refund of purchase price
In case of replacement, the purchase price of the product exchanged for, shall be adjusted from/to the prepaid account of the Brand Partner or paid otherwise via available payment mode at the branch or Customer Experience centre.
**In case of adverse reaction, the claimant should take note the following for registering a claim:
(i) The product should be returned to the nearest Oriflame branch office or Customer Experience centre immediately in “as is” state.
(ii) Claims under category of adverse reaction and under those registered under sub category 1 of 1(a)(ii), will be admitted subject to the condition that not more than 1/3rd of the product should have been used.
(iii) Adverse reaction caused due to mishandling or not using the products in a manner prescribed, shall not be eligible for claim under this policy and will be rejected by Oriflame.
c. Products registered under sub-category 4 of 1(a)(ii), will not be admitted under the Claims policy, unless the expiry period is less than 3 months from the date of the invoice.
d. All orders collected from immediate service must be physically checked to ensure there is no missing product/ wrong/ damaged product delivered and in case of any discrepancy, the same should be reported immediately to the Customer Experience personnel before leaving the Oriflame premises. Oriflame will not offer any replacements of products/ refunds in these cases. Hence claims pertaining to missing product/ wrong product/ damaged product and discrepancy that is apparent on physical examination of the product(s) picked from immediate service from Oriflame will not be entertained.
e. In case of a claim pertaining to missing of a product, the invoice copy for the same should be attached online while registering the claim, followed by submission of photocopy of the same at the nearest branch.
f. In case of difference in the invoice and the products received, the product delivered should be sent along with the invoice copy to the respective branch / Customer Experience centre immediately on registration of the claim.
g. Oriflame shall start processing the claim registered only after the physical receipt of the product from the claimant.
2. REPORT A DELIVERY ISSUE
In case you have received a completely damaged parcel, claims will be entertained only on receipt of a proof of damage (picture preferred) and a written note mentioned on the courier proof of delivery copy. The claimant should immediately send a damaged parcel in “as is condition” to the Oriflame branch or Customer Experience centre for further action. Oriflame shall start processing the claim registered only after the physical receipt of the product from the claimant.
By registering the claim, the Brand Partner shall be offered solely a replacement of the product.
Further, Oriflame shall start processing the claim registered only after the physical receipt of the product from the claimant.
Please note that the following general terms shall also apply in addition to above for any claim registered by you:
1. The Claims Policy will come into force on the date of its publication on Oriflame’s website.
2. The claim should be registered within 30 days from the date of invoice.
3. Once you have registered your claim, a unique claim ID will be provided for future reference. A confirmation of acceptance or rejection of claim will then be sent to you within 7 working days of physical receipt of products and other documents from you after the registration is done. However, in any event the physical receipt of products should not exceed 30 days from date of invoice, failing which Oriflame shall have the right to reject the claim.
4. The product/s must be returned immediately on registering the claim, to the respective Oriflame branch or Customer Experience centre, to enable Oriflame to process the same within timelines promised in the Claims Policy. For the removal of doubt it is clarified that, Oriflame will action on any claim, only on physical receipt of products at the respective Oriflame branch office or Customer Experience centre along with the necessary documents.
5. Subject to the exemption provided under category 1, all product(s) under this policy shall be returned unused in “as is” condition to nearest Oriflame branch & Customer Experience centre.
6. Oriflame reserves the right to accept/ reject any claim/s registered, in case the physical product(s) received does not meet the description of the product(s) in the claim registered or the same is received after the expiry of given timelines.
7. Brand Partners receiving their products through Service Point Oriflame (“SPO”) should register their claims only through the respective SPO.
8. Intentional/ deliberate tampering of products will not be entertained as a part of the Claims Policy.
9. Flyer Products & Products Issued At Deep Discount: Most Products offered in the flyer are issued at a deep discount and have a maximum expiry of 2-6 months. Claims for these products cannot be registered under this policy, other than for reason accountable to Courier issues/ SPO Damages/ manufacturing defects (rendering it unusable for the purpose intended).
10. Oriflame reserves the right to accept / reject claims on the basis of its investigation and findings which will be communicated to the Brand Partners within 7 days from the date of physical receipt of products by Oriflame.
11. In any event, Oriflame shall be responsible to provide replacement/ refund only up to the value of the product in question and the same shall not include any transportation/freight cost of the products sent to Oriflame under the Claims Policy.

PRIVACY POLICY

Oriflame Cosmetics Pakistan (Private) Limited ( “Oriflame”, “we”, “us”, “our”) are committed to
protecting and respecting your privacy.
This Privacy Policy together with our Website Terms of Use and our Code of Ethics and Rules
of Conduct (collectively, the “Rules”) and any other documents referred to on it sets out the
basis on which any personal data we collect from you or about you, or that you provide to us,
will be processed by us. Please read the following carefully to understand our practices
regarding your personal data and how we will treat it. By providing your data in the Brand
Partner Application Form (the “BPAF”) either electronically on www.oriflame.com.pk or in
paper form you are accepting and consenting to the practices described in this Privacy Policy.
We process the data in compliance with applicable law, and the purpose of personal data
processing by us is to organize and ensure that we fulfil our obligations and ensure protection of
our rights arising from your registration. The processing of the data by us is done pursuant to
the rules described below.
Terms not defined in this Privacy Policy shall have the same meanings as given to them in the
Terms of the BPAF.
1 Information we may collect from you
We may collect and process the following data about you:
1.1 Information you give us. You may give us information about you by filling in forms on
our site www.oriflame.com.pk (“our site”) or by filling in the BPAF/registration form in
writing or by corresponding with us by phone, e-mail or otherwise. This includes
information you provide when you register to use our site, subscribe to be our Brand
Partner, search for a product, place an order on our site, participate in discussion boards
or other social media functions on our site, enter a competition, promotion or survey
and when you report a problem with our site. The information you give us may include
your (“Personal Data or Information”):
• name;
• date of birth;
• address;
• e-mail address;
• phone number and mobile phone number;
• unique Brand Partner ID;
• computerized national identity card (CNIC) number;
• national tax number (NTN);
• bank account details; and
• passport number (for the Brand Partners taking part in international conferences).
We hope you will provide us with the Personal Data or Information. However, if you do not
want to disclose any part thereof to us, please do not submit it. Please be aware that if you do
not provide such information in some cases we will not be able to provide you the service you
have requested.
1.2 Information we collect about you. We store the history of your purchases, your
levels in our Brand Partners’ network structure, your performance, the individuals
who became our Brand Partners by your introduction etc.
With regard to each of your visits to our site we may automatically collect the following
information:
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• technical information, including the Internet Protocol (IP) address used to connect
your computer to the Internet, your login information, browser type and version,
time zone setting, browser plug-in types and versions, operating system and
platform;
• information about your visit, including the full Uniform Resource Locators (URL)
clickstream to, through and from our site (including date and time); products you
viewed or searched for; page response times, download errors, length of visits to
certain pages, page interaction information (such as scrolling, clicks, and mouseovers),
and methods used to browse away from the page and any phone number
used to call our Customer Experience number.
1.3 Information we receive from other sources. We may receive information about you
if you use any of the other websites we operate or the other services we provide. We are
also working closely with third parties (including, for example, business partners, subcontractors
in technical, payment and delivery services, advertising networks, analytics
providers, search information providers, credit reference agencies) and may receive
information about you from them.
2 Uses made of the Information/ Personal Data
We use information held about you in the following ways:
• to carry out our obligations arising from any contracts entered into between you
and us and to provide you with the information, products and services that you
request from us including resolving any disputes, collect fees, and troubleshoot
problems;
• to provide you with information about other goods and services we offer that are
similar to those that you have already purchased or enquired about;
• to provide you with the rights, benefits, and entitlements, and other conditions as
applicable under the contractual relationship between you and us;
• to comply with other regulations applicable to our cooperation or engagement with
you such as tax laws, social security laws, statistical obligations etc.
• to monitor and assure compliance by you with our policies and rules.
• to provide you, or permit selected third parties to provide you, with information
about goods or services we feel may interest you. We will only contact you by
electronic means (e-mail or SMS, Whatsapp or other social media means) with
information about goods and services similar to those which were the subject of a
previous sale or negotiations of a sale to you. We will do so only if you have
consented to this. If you change your mind and do not want us to use your data in
this way, or to pass your details on to third parties for marketing purposes, please:
select relevant tick box in your user settings on your Account with Us or contact
Customer Experience by sending an email to
customerservice.pk@oriflame.com or by calling to our helpdesk line at 042-111-
674-111;
• to notify you about changes to our service;
• to ensure that content from our site is presented in the most effective manner for
you and for your computer;
• to ensure effective management of the network of our Brand Partners by ourselves
but also by other members of our Brand Partners networks (mainly the
individual who introduced you);
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• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our service, when you choose to do so;
• to keep our site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, this includes performance of the consumer satisfaction and alike studies;
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them;
• If you have been registered as an Oriflame Brand Partner before, when you register on this site you also accept that some of your Personal Data or Information may be transferred from the Oriflame entity you have been originally registered with to Oriflame Cosmetics Pakistan (Private) Limited; and
• to respond to requests and legal demands from regulators or other authorities.
3 Disclosure of your Information
3.1 We do not sell, rent or trade your Personal Data or Information.
3.2 We may give access to your personal information and allow its processing to the companies being members of our group (ultimate holding company and its subsidiaries) in order to support us in performance of the activities listed above in point 2 (Uses Made of the Information/ Personal data).
3.3 We may give access to your Personal Data or Information and allow its processing in strictly defined scope and purpose to selected third parties such as:
• business partners: suppliers and sub-contractors for the performance of any contract we enter into with them or you. This includes among others: carriers, credit collection agencies, factoring services providers, logistics services (such as picking and packing) providers, customer support services providers, third party software developers, etc.
• other members of our Brand Partners network (primarily to the person who introduced you into our network and your down-line Brand Partners) for the purpose of effective management of our Brand Partners network. If you do not want us to pass your personal information to the other Brand Partners in the network for mentioned purpose, please contact Customer Experience by sending an email to customerservice.pk@oriflame.com or by calling to our helpdesk line at 042-111- 674-111.
• advertisers and advertising networks that require the data to select and serve relevant advertisements to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, new joint Brand Partners from certain area).
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• analytics and search engine providers that assist us in the improvement and optimisation of our site.
• credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
• providers of technical solutions allowing us to send to you our messages (including marketing messages or customer satisfaction surveys when you consented to receive such information) e.g. mass mailing solutions providers, mass texting solutions providers.
We may also disclose your Personal Data or Information to third parties:
• in the event that we sell, buy or in other way transfer any business or assets, in which case we may disclose your Personal Data or Information to the prospective seller, buyer or acquirer of such business or assets.
• if our company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• if we are under a duty to disclose or share it in order to comply with any legal obligation, or in order to enforce or apply our policies and/or terms of use and/or other applicable agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
4 How and Where we store your personal data
All information you provide to us and we collect about you is stored on secure servers. All online payment transactions will be encrypted using SSL technology and will be processed by third party providers. We do not collect or store credit and debit card information for online transactions.
The data that we collect about you may be transferred to, and stored at, a destination in or outside the territory of Pakistan. It may also be processed by staff operating outside the territory of Pakistan who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details, processing of your Success Plan entitlements and the provision of support services. By submitting your Personal Data or Information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Personal Data or Information is treated securely and in accordance with this Privacy Policy and applicable law.
5 Duty of care
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site (hereinafter your “Account”), you are responsible for keeping this password confidential. We ask you not to share a password with anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your Account. If you lose control of your password, you may lose substantial control over your Personal Data or Information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password. We will never ask for your password except during the login process. Our employees are subject to additional requirements in the area of information protection.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data or Information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
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Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
6 Your rights
6.1 Marketing information. You have the right to ask us not to process your Personal Data or Information for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms (mainly the BPAF) at the time of joining) we use to collect your data. You can also exercise this right at any time by selecting relevant tick box in the user setting on your Account or contacting our Customer Experience by sending an email to customerservice.pk@oriflame.com or by calling to our helpdesk line at 042-111-674-111.
6.2 Access to information. Rectification and deletion. You have the right to access information held about you and to request its rectification or deletion. You can see, and review most of your Personal Data or Information by signing on to your Account. Thus, it is your responsibility to notify us promptly your Personal Data or Information if it changes or is inaccurate. Upon your request to Oriflame Customer Experience at customerservice.pk@oriflame.com or your Area Manager we will change your Personal Data or Information as requested by you on submission of such documents/ proofs as may be required. We will close your Account as soon as reasonably possible, in accordance with applicable law. We do retain personal data from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, and take other actions otherwise permitted by law.
7 Entrustment of personal data processing – Your Obligations
As to a member of our Brand Partners network, we entrust you the processing of the personal data of other members of our Brand Partners network on the basis of the below provisions.
We entrust you with personal data processing in the scope and for the purpose defined in the Rules, and you covenant to process these data in the manner ensuring compliance with the requirements contemplated by applicable law, and in particular compliance with rules regarding the processing and protection of the entrusted data.
The sole objective of personal data processing by you is to perform the provisions of the Rules. You are obliged in particular:
• to process the personal data entrusted to you by us only within the objective of data processing specified above and in compliance with applicable law,
• not to take any actions aiming at making the personal data further available in the manner not described herein, unless the commonly binding provisions of law stipulate otherwise,
• You must also ask Customers expressly whether or not they wish to receive commercial communications about our products from you, keep a record of their marketing preferences and respect those preferences, to immediately return the entrusted personal data after termination of your relationship with us (i.e. upon your deregistration as our Brand Partner), and to remove these data from any electronic data carriers on which they were recorded by you for the purpose of achievement of the objective described in above. If you wish to introduce a Customer to become a Brand Partner you may collect certain personal information directly from the Customer. You must strictly follow our procedures for introduction from time to time. You will have the limited right to process that
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Customer’s personal information only for the purposes of forwarding the personal information to Oriflame and of sending that Customer commercial communications (i.e. communications designed to promote, directly or indirectly, the goods, services or image of a company) subject to certain conditions as described below. Oriflame online tools may allow you to use a Customer’s personal information to send commercial communications, strictly subject to the following conditions:
• you must have introduced the Customer to become a Brand Partner, unless otherwise expressly agreed,
• such commercial communications concern only Oriflame Products,
• the commercial communication shall be clearly identifiable as such,
• the communication includes your name and contact details as the sender of the commercial communication and a valid email address at which Customers can reach you to notify you of their preference to opt out of further commercial communications,
• commercial communications must not be sent to Customers that have opted out of receiving them,
• promotional offers, such as discounts, premiums and gifts, where permitted by applicable law, shall be clearly identifiable as such, and the conditions which are to be met to qualify for them shall be easily accessible and be presented clearly and unambiguously, and
• the content of such commercial communications is compliant with the terms of this policy and all applicable law regarding commercial communications.
We reserve the right to audit the methods of protecting the entrusted Personal Data or Information supplied by you. You are obliged to provide us with an opportunity to conduct such an audit immediately after being requested to do so.
You covenant to immediately and correctly answer every question asked by us with regard to processing of Personal Data or Information entrusted on the basis of this Privacy Policy and the Rules, in particular those concerning personal data protection measures applied by you.
We authorize you to process the Personal Data or Information in the scope and for the purpose defined in the Rules, in particular in the IT systems and in a hard-copy form, and also to grant further authorizations to process the data to the persons cooperating with you on the basis of a civil law agreements provided that you will ensure contractually that they will comply with all the requirements with regard to the data processing and protection binding on you and provided that we accept such sub-processor.
It is agreed between us and you that if the files containing personal data are sent between us, such files will be secured during transmission through the public network with cryptographic means of personal data protection.
We shall have the right to terminate your membership or Brand Partner registration if you use the Personal Data or Information in contravention with this Privacy Policy.
We are not liable for your obligations towards the third parties resulting from personal data processing in contravention with this Privacy Policy and the Rules or for your obligations towards the persons authorized by you to process personal data.
8 Cookies
Our website uses cookies (small files placed on website users’ hard drive) to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. We use "cookies" to analyze the flow of information; customize the services, content and advertising; measure promotional effectiveness; and promote trust and safety.
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Certain cookies contain Personal Data – for example, by clicking to “remember me” when logging in, a cookie will store the username. Most cookies will not collect information that identifies the user, and will instead collect more general information such as how users arrive at and use systems, or a user’s general location.
We offer certain services that are available only through the use of cookies. Generally, the cookies perform up to four different functions:
8.1 Essential Cookies
Some cookies are essential for the operation of the system. For example, some cookies allow us to identify registered users and ensure they can access the whole system. If a registered user opts to disable these cookies, the User may not be able to access all of the content of the system.
8.2 Performance Cookies
Other cookies may be used to analyze how the users use the systems and to monitor system performance. This allows us to provide a high quality experience by customizing the offering and quickly identifying and fixing any issues that arise. For example, performance cookies may be used to keep track of which pages are most popular and to determine why some pages are receiving error messages. These cookies may also be used to highlight products or site services that will be of interest to the users based on their usage of the System.
8.3 Functionality Cookies
Functionality cookies are used to allow us to remember some users’ preferences.
8.4 Behaviourally Targeted Advertising Cookies
We may use cookies to serve the Users with advertisements that are relevant to them and their interests. Oriflame may also use third party cookies in regard of market research, revenue tracking, improving site functionality and monitoring compliance with these terms and conditions and copyright policy.
8.5. Google Analytics
We use Google Analytics to understand how visitors engage with our sites and apps. This means that when you visit our website or use one of our mobile applications your browser automatically sends certain information to Google. This includes, for example, the web address of the page that you're visiting and your IP address. You will find the details of how the Google technology collects and processes data following this link: https://www.google.com/policies/privacy/partners/.
If you don’t want the Google Analytics to be used in your browser, you can install the Google Analytics browser add-on. You can find more about the Google Analytics and Google privacy policy here.
Users are always free to decline cookies if their browser permits, although doing so may interfere with their use of some of Oriflame Systems. Please find detailed information on how to disable cookies here (http://www.allaboutcookies.org/manage-cookies/).
More detail on how businesses use cookies is available here (http://www.allaboutcookies.org/).
9 Changes to our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on our website and, where appropriate, notified to you by e-mail or otherwise. The amendments will be also available
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at our premises. They will be effective as of the publication date. Your use of the site subsequently to the publication of the amended Privacy Policy or a placement of order with us will be deemed acceptance of such changes.
10 Contact and complaints
Questions, comments, complaints and requests regarding this Privacy Policy are welcomed and should be addressed to our Customer Experience at customerservice.pk@oriflame.com or to the specially designed e-mail address privacy@oriflame.com addressed to our grievance officer Mr. Bertrand Rousseau, Group Risk and Compliance Director.
If you believe that we have not complied with this Privacy Policy, you may also write to the address above or call our Customer Experience at 042-111-674-111. Please describe in as much detail as possible the ways in which you believe that this Privacy Policy has not been complied with. We will investigate your complaint promptly.

BRAND PARTNERS DIGITAL GUIDELINES