ONLINE CUSTOMERS AND MEMBERS
TERMS AND CONDITIONS
These Terms & Conditions (the “Terms”), and any and all documents referred to in them constitute, when you accept them, a binding agreement (the “Agreement”) between Oriflame Cosmetics Pakistan (Private) Limited, registered in 14-1 Ground Floor Ali block New Garden Town Lahore, registration number 0067542 (“Oriflame”, “us”, “we”, “our”), and you (“you”).
You may use our services as a member if you register an account through our Store (“Member”) or some of our services without registering an account (“Guest Customer”).
Unless otherwise specified, these Terms apply to you regardless of whether you are a Member or Guest Customer.
The Terms govern your use of this Oriflame sales platform https://PK.oriflame.com/ (the “Site”) and the Oriflame mobile app (the “App”) (together the “Store”) in particular for your purchase of Products in Pakistan (the “Territory”) as well as the terms and conditions of Member Reward Plan and supersede any and all previous agreements, representations or undertakings. We have published these Terms on our Site where they are available to you and we therefore advise you to print or save and retain a copy of these Terms and all other documents comprising the Agreement.
1. CONDITIONS TO USE THE STORE
1.1. To register as a Member you must have full legal capacity. If you have a limited legal capacity, i.e. you are between 16-18 years old, you may register and become a Member to the maximum extent permitted under applicable law and/or subject to the valid consent of your legal guardian (e.g., a parent). Such consent will be collected by us by contacting your parent or legal guardian prior to the confirmation of your registration. After your parent or legal guardian granted a consent, we will send you a welcome message confirming the registration. In case of lack of such consent, we will not be able to register you.
1.2. You represent and guarantee that you are fully able and competent to enter into these Terms, and to abide by and comply with these Terms.
1.3. You must not provide any unlawful content as part of the use of the Store.
1.4. Use of majority of features of the Store and our services (including but not limited to participation in a Member Reward Plan, using share and earn links, having access to your transaction and network data) requires registering an account. You may purchase our products as a Guest Customer only via our Customer Services.
1.5. To access and use:
a. the Site: you must have a device that can access the Internet using the following web browsers: Google Chrome, Microsoft Edge or Apple Safari in the latest version.
b. the App: you must have a mobile device with iOS or Android latest versions with access to the Internet.
1.6. We may issue periodical updates for the App which may be necessary for its proper functioning. We will inform you about the required updates. Failure to install these updates may result in the malfunctioning of the App.
1.7. In the event of any malfunction of the App, you must cooperate with us to help us determine the cause of it.
1.8. The use of certain features of the Store may require installing Java and/or Java Script software and to apply appropriate cookie settings.
1.9. You may discontinue the use of the Store at any time. However, doing so does not result in the deletion of your account (if you registered it).
1.10. Dishonest registrations and orders (e.g. using false data or data of other persons without their authorisation or for fraudulent purposes) are strictly prohibited and Oriflame reserves the right to refuse them. The same applies to an attempted registration or order by a Member who has previously been terminated by Oriflame for the reasons described in clause 14.1 of the Terms. Oriflame will provide the Member affected by the above-mentioned decision of Oriflame with due justification.
2. YOUR ACCOUNT
2.1. To create an account in the Store, you must complete the interactive form available on the Site or within the App by supplying the information requested and agreeing to these Terms (please note that additional steps referred to in clause 1.1 above apply to registration of a Member with limited legal capacity). You can be also registered by an Oriflame Brand Partner by providing Brand Partner with basic contact information and confirming your registration using the link sent to your e-mail or by sms to phone number you provided to us.
2.2. The contract is concluded when we confirm the registration of your account via message to the e-mail address or phone number you provided to us.
2.3. If you register the account you are responsible for choosing a secure password, maintaining account confidentiality and limiting access to your computer or device. You are responsible for all activities that are conducted via your account or password.
3. PRODUCTS
3.1. “Oriflame Products” or “Products” are the cosmetics and the related accessories, certain food and dietary supplements and certain other products offered for sale under the Oriflame trademarks or other trademarks. All Products, prices, offers and promotions set out on the Site are valid and binding only during the period indicated or, if no period is indicated, during your browsing session. The product details on the Store include descriptions of the Products’ main characteristics.
3.2. To the maximum extent permitted by the applicable laws, the images of the Products in the catalogue, on the Site or App are for illustrative purposes only: the shape, colour and size of the Products delivered to you may vary from the examples shown in our catalogue, on our Site or App and such variations do not constitute a product defect. The above does not exclude or limit Oriflame’s statutory liability for lack of conformity of the Product with the agreement.
4. PLACING AN ORDER
4.1. You may place orders from the Store by selecting the Products you wish to buy. Placing of the order is considered to be an offer made by you to us to buy the selected Products.
4.2. Content on the Store, including descriptions of the Products and prices, constitute an invitation to conclude a contract.
4.3. An order is placed when the following steps have been completed:
4.3.1 you have selected the Products you wish to purchase by using the option “add to shopping cart” (or similar); you may at any time review and modify the content of the shopping cart by changing the quantity of Products, deleting Products or removing the entire content of the shopping cart;
4.3.2 you have agreed to these Terms;
4.3.3 you have provided the personal data necessary to accept, process and fulfil your order including to create (in the case of your first order only) and manage your customer account, unless you are a Guest Customer, in which case you will not be requested to create an account;
4.3.4 you have selected your preferred method of delivery and payment; and
4.3.5 you have confirmed your order by clicking the “Order and pay” (or similar” button on the Store) which is equivalent of placing a binding order.
4.3. Once your online order is placed, it cannot be changed via the Store; you will need to contact Customer Service at Lahore.Css@oriflame.com. Please see clause 8 if you wish to cancel your order.
4.4. Once we have accepted your order, an order confirmation will be emailed to you indicating that the purchase contract has entered into force.
4.5. In addition to the order confirmation, you will receive details of your Products shipped to you and all other necessary information.
4.6. When you order online or as a Guest Customer, please note the following:
4.6.1 these Terms together with our confirmation of your order will form the contract between you and Oriflame for the sale and purchase of the Products (which we recommend are saved or printed) or as may be communicated by us using other means of communication;
4.6.2 the contract may only be concluded in the language of the Territory and not in any other languages; and
4.6.3 Oriflame subscribes to the Codes of Conduct set out in clause 19.2 of the Terms.
4.7. Orders completed and paid for cannot be cancelled by you, except as described in clauses 8 and 9.
4.8. Orders can be placed at any time, except during brief periods of system unavailability. The Store may occasionally, and for limited periods of time, not be available due to maintenance or for various technical reasons. To the maximum extent permitted by the applicable consumer provisions Oriflame will not be responsible for such unavailability and will reject any claims in respect thereof by Customers or by other visitors. The availability of the Products and services described in the Store, and the descriptions of Products and services, may vary based on location and timing.
4.9. Not all Products will be available at all times. If a Product is out of stock at the time you place your order, we will inform you before your order is finalised so that you can change or abandon the order.
5. PRICES AND PAYMENT
5.1. Except where noted otherwise, the prices of the Products displayed on the Store represent the full retail price for the Products at the moment the order is placed. All prices are shown in local currency and are inclusive of applicable VAT.
5.2. We provide you with the information on the total price of the Products and any additional charges directly before you confirm your order.
5.3. We reserve the right to change the prices at any time and in our sole discretion, but any change to the prices of Products you select before placing your order will not form part of the contract between us unless you and we expressly agree that it will.
5.4. The prices do not include the costs of transport, delivery or any other fees and charges that are clearly indicated as being additional charges to the price during the ordering process and that may vary depending on the delivery method chosen by you.
5.5. If you are in possession of a special offer coupon and you have activated, it by submitting its code as indicated on the Store we will deduct the value of this from the price.
5.6. Payments can be made by bank cards or by other means specified in the Store. Most major bank payment cards are accepted.
For the safety of online payments made with a card, all payment information is encrypted. Oriflame works with authorised payment service providers, which handle credit card information properly and in accordance with the international payment card industry data security standards.
5.7. If we provide the option of recurring card payments, you will have the possibility to explicitly select and subscribe for this convenient payment method. Any further payments will then be authorised against your payment card at the time the order is placed, and the amount will be charged to your payment card at the moment Oriflame dispatches the ordered Products. You will be able to withdraw from the recurring payment at any time by going to your profile page and clicking on the payment card tab.
5.8. You agree to receive electronic invoices.
6. DELIVERY AND TRANSFER OF RISK
6.1. The ordered Products can only be delivered in the Territory.
6.2. Oriflame informs you about the possible methods, available delivery times and costs via the Store. We will inform you about the delivery restrictions.
6.3. The place of delivery of the Products will be as chosen by you in your order. In the case of parcels with excessive weight you will be advised by e-mail or text by the logistics company about the address of the pick-up point where delivery will be made.
6.4. We will process and deliver your order as quickly as possible but no later than 30 days after the order has been confirmed by us. To the maximum extent permitted by the applicable consumer protection provisions, we shall not be liable for delays in delivery caused by circumstances beyond our control.
6.5. The risk of loss of Products and title to the Products will pass to you upon delivery of the Products.
6.6. Oriflame will not be responsible for non-delivery, wrong or late delivery of an order caused by the provision by you of incorrect or incomplete delivery information (name, surname, address).
7. CONFORMITY OF OUR PRODUCTS
7.1. We are labile for the conformity of the Products with the agreement and applicable provisions of law, in particular consumer protection provisions. We warrant that Oriflame’s cosmetic products are manufactured in accordance with the Guidelines for Good Manufacturing Practices for Cosmetic Product EN ISO 22716:2007 and the Oriflame Code of Practice.
7.2. Advice about your legal rights in the Territory is available from your country Competition and Consumer Authority.
8. RIGHT TO WITHDRAW FROM THE ORDER
8.1. When you purchase Products as a consumer (i.e. for your personal consumption), you may exercise the statutory right to withdraw from the contract in accordance with the provisions below.
8.2. We strictly adhere to the Product withdrawal rules applicable in the Territory (see below).
8.3. You may cancel an order for Product(s) without giving any reason and without bearing any costs except for the costs indicated below during 14 calendar days from the day you, or the person receiving the Products in your name (indicated by you), received physical possession of the Product or the last of the Products if you ordered more than one. If you have filed a declaration on withdrawal before we have confirmed the acceptance of the order, the offer shall cease to be binding.
8.4. The right to withdraw from the order does not apply to an order where the Product was supplied in a sealed package which cannot be returned after opening for health or hygiene reasons, if the package has been opened after delivery. Those products are identified appropriately on the Store.
8.5 To withdraw from an order please contact Customer Services by e-mail at Lahore.Css@oriflame.com. You can also use the model online withdrawal form Member Profile in order to notify us about your withdrawal but there is no obligation in this respect. You can also notify us in any other way as long as we receive clear notice that you wish to cancel your order (e.g. by letter).
8.6 In order to withdraw from the order, you must submit an explicit declaration of your intention to do so. Sending the declaration before the deadline set out in clause 8.3 above would be sufficient. Therefore, if you send us your cancellation notice by e-mail, then your withdrawal is effective from the date you sent us the e-mail.
8.7 If you complete this withdrawal form online and submit it through our website, we will provide you with an acknowledgement of receipt of such withdrawal on a durable medium (e.g. by e-mail) without delay. You may wish to keep a copy of your withdrawal notification for your own records.
8.8. You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the refund for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products. We will process the refund due to you as soon as possible and, in any case, within (a) 14 days after the day we receive back from you any Products supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the Products or (c) if no Products were supplied, 14 days after the day on which you gave us notice of withdrawal as described in clause 8.6, subject to clause 8.10. If you return the Products to us because they were faulty or misdescribed, we will refund to you the full price of such Product, any applicable shipping costs and any reasonable costs incurred by you in returning the Product to us.
8.9. We will refund you using the same payment method you used to pay for the order, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.
8.10. If the Products were delivered to you:
8.10.1 you must return the Products to us without undue delay and in any event not later than 14 calendar days after the day on which you withdraw from the order. The deadline is met if you send back the Products before the period of 14 days has expired;
8.10.2 unless the Products are faulty or misdescribed, you will be responsible for the direct cost of returning the Products to us; and
8.10.3 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
8.11. Details of your legal right to withdraw and an explanation of how to exercise it including a suggested Returns Form are provided in the documents described clause 4.5 of the Terms. You can also download the Returns Form in Member Profile.
8.12. Without prejudice to your right to withdraw from any order and return a Product, upon receipt of the delivery you should check its content to make sure that it does not contain any Products that might have been damaged during transportation. You, or the person receiving the Products in your name, should notify Customer Services immediately by submitting a claim and describing the damage/defect. You can also send the claim by e-mail at Lahore.Css@oriflame.com.
9. ADDITIONAL REFUND POLICY
We further guarantee the quality of any Product which carries the Oriflame name and certify that they are manufactured by, or for us meet the highest standards of quality. We are confident that our customers will find our Products satisfactory in every way. We therefore offer a further Oriflame guarantee that allows you to exchange or receive a full refund for any Product purchased from us you are not completely satisfied with. The refund is to be claimed within 30 days from your receipt of the Product. This guarantee does not apply to any Product intentionally damaged or misused. Unless communicated otherwise, returns and refunds under this clause shall be made in accordance with the terms of the clause 8 above. This guarantee does not affect, limit or exclude your statutory rights, including, in particular, the statutory right to withdraw from a distance sale contract.
10. PERSONAL DATA AND PRIVACY
10.1. If you provide information on the Store, you agree to provide accurate, current and complete information about you were requested and you agree to update such information as appropriate ("Personal Data"). We will use and maintain the Personal Data we collect through the Store in accordance with applicable law and the Oriflame Privacy Notice[AO1].
10.2. If you are a Member, you may invite other persons to Oriflame Beauty Community and when they join (as Members or as Brand Partners) you will have, as an independent data controller, access to their Personal Data for the purposes related to your and their membership in the Beauty Community, in particular for the purpose of sending them Community Communications. As an independent data controller of such Personal Data:
10.2.1 You warrant and agree that you will comply with all applicable data protection and privacy laws;
10.2.2 You will, in particular, take appropriate technical and organisational security measures to protect the Personal Data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing. Having regard to the state of the art and the cost of their implementation, those measures shall ensure a level of security appropriate to the risks represented by the processing and the nature of the personal information to be protected;
10.2.3 You shall notify Oriflame immediately upon becoming aware of any breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data by emailing Oriflame at privacy@oriflame.com and explaining the nature of the incident and the affected records;
10.2.4 If at any time you receive a request seeking to exercise rights in accordance with data protection legislation from a person about whom you process Personal Data, you shall comply with such a request to the extent required by applicable law and in accordance with any policies, procedures or training supplied to you by Oriflame from time to time;
10.2.5 You may process Personal Data only in accordance with privacy notice supplied to Members and/or Oriflame Brand Partners. Upon termination of your relationship with Oriflame, you warrant and agree that you will destroy all Personal Data in your possession or under your control in accordance with the applicable law and the Oriflame Privacy Notice[AO2].
10.3. We explicitly disclaim any liability for any penalties, costs, fees and generally any expenses that you may incur as the result of any breach of applicable data protection and privacy laws.
11. MEMBER REWARD PLAN
11.1. You can register as a Member by creating an account at Oriflame Store. As a Member, you will be entitled to receive the benefits of the Member Reward Plan. As a Member, you agree to be a part of the Oriflame Beauty Community and you acknowledge that the Oriflame Beauty Community is bound together and made possible by Oriflame, Members and Brand Partners being in contact with one another. Therefore, you acknowledge that receiving community communications from Oriflame and the Member or Business Partner that sponsors you and his/her upline Brand Partners, including, but not limited to, product catalogues, beauty tips, recommendations, special offers, news, publications, event invitations (“Community Communications”), which may or may not have a marketing or commercial nature, is an integral part of the Oriflame Beauty Community. Community Communication will be provided by some or all of the following means: e-mails as well as text messages, instant messaging services (like e.g. WhatsApp and alike) and voice calls – sent or placed by traditional telephony or by other interpersonal communication services.
11.2. Oriflame does not make any warranty about the availability or uptime of any Programs for Members or that they will result in any particular level of income or other benefits to Members. Oriflame reserves the right to update and amend any Programs for Members, including removing, suspending or amending any benefits or any program or add new benefits or new programs at any time and at our sole discretion. Any revision, modification or amendment of any Program for Members will be published on our Site and/or properly notified to your email and will become effective on the date as provided in such publication and/or notification but never less than 30 days. You are responsible for keeping yourself to up to date with any such changes. Any such changes to the Member Reward Plan and any other program for Members shall be accepted by you as a condition for you continuing as a registered Member including future use of the Store and ordering of Products on it. We may require your explicit acceptance otherwise we will consider that you have accepted the changes if you continue ordering Products after the changes have been implemented.
11.3. You are advised that the Brand Partners and Members are independent contractors and not employees, agents or representatives of Oriflame and are not in any way authorised to act on our behalf. Any other Members or customers introduced by you will purchase from Oriflame at the prices published by Oriflame; they will select the Products for themselves and will place their orders directly and not through you. You shall not have any authority to negotiate or to perform as an intermediary in the conclusion of contracts between Oriflame and your introduced Members or Customers. You also do not have any authority to buy, sell or generally conclude any agreements in our name or on our behalf or in the name and on behalf of any other company in the Oriflame Group. You acknowledge and accept that you are not a 'commercial agent' within the meaning of the applicable laws in the Territory and you are not entitled to receive any compensation or indemnity upon termination of your relationship with Oriflame.
11.4. Brand Partners are bound by our Code of Ethics and Rules of Conduct available here. We encourage you to inform our Customer Services team about any unfair, aggressive or otherwise inappropriate behaviour of a Brand Partner. As a Member you shall observe to the applicable conducts of the Brand Partner Code of Ethics and Rules of Conduct when you are introducing any Member or customer to Oriflame.
11.5. You can always opt to register yourself as an Oriflame Brand Partner. Upon your registration as an Oriflame Brand Partner, your registration as a Member will expire automatically. Complementary information about Brand Partners and Members upgrading and downgrading membership rules are included in the relevant policy .[AC3]
11.6. You can deregister yourself as a Member and delete your account at any time, for any reason, by sending us a written notification to our Customer Service at: Lahore.Css@oriflame.com.
11.7. You may, at reasonable intervals, provide Community Communications to Members and Brand Partners whom you sponsor or who are in your downline network. Our online tools may allow you to use their Personal Data to send Community Communications, subject to the following conditions:
11.7.1 Community Communications must not concern any products or services other than Oriflame,
11.7.2 Community Communications must be clearly identifiable as such and should inform the recipient that they receive them pursuant to the Online Customers and Members Terms and Conditions or Brand Partners Terms and Conditions, as applicable,
11.7.3 Community Communications must include your name and contact details as the sender,
11.7.4 Community Communications must not be sent to Members and Brand Partners that have opted out of receiving them and thus have withdrawn from the Oriflame Beauty Community,
11.7.5 promotional offers, such as discounts, premiums and gifts, where permitted by applicable law, shall be clearly identifiable as such, and the conditions which are to be met to qualify for them shall be easily accessible and be presented clearly and unambiguously, and
11.7.6 the content of Community Communications is compliant with these Terms and all applicable law regarding commercial communications.
12. GUEST CUSTOMER
If you choose not to register as a Member or if you withdraw from the Oriflame Beauty Community, you can purchase Oriflame Products as a Guest Customer. As a Guest Customer you will not be entitled to receive any benefits under the Member Reward Plan. To buy as a Guest Customer please contact our Customer Services at Lahore.Css@oriflame.com.
13. TRADEMARKS AND COPYRIGHT
13.1. Oriflame, our logo and the names of the Products or the Product ranges produced, marketed, sold or distributed by us are trademarks of the Oriflame Group. All other trademarks, service marks, and logos used on the Site are the trademarks, service marks or logos of their respective owners who may or may not be affiliated with, connected to, or sponsored by Oriflame. Any use and/or copying of any marks appearing on the Site requires the prior explicit consent of their respective owner.
13.2. All content included in, or made available through the Site including, but not limited to software or digital code, scripts, text, artworks, photographs, graphics, logos, button icons, still or moving images, video and audio clips and data compilations (the “Content”) is the property of Oriflame, its Content suppliers or other respective owners who may or may not be affiliated with, connected to, or sponsored by Oriflame. Content not owned by us has been duly licensed to us by these owners and is protected from unauthorized use, copying and dissemination by copyright, trademark, publicity and other laws and by international treaties.
13.3. Unless expressly permitted in writing by us, you shall not capture, reproduce, perform, transfer, sell, license, modify, create derivative works from or based upon, republish, reverse engineer, upload, edit, post, transmit, publicly display, frame, link, distribute, or exploit in whole or in part any of the Content. Nothing contained in these Terms or on the Store should be construed as granting, by implication or otherwise, any license or right to use any Content in any manner without the prior written consent of us or of such third party that may own the Content or intellectual property displayed on the Site.
13.4. The Store is protected by copyright. Reproduction, copying, sale, resale or trade with the Site is strictly prohibited.
13.5. Any use of the Content other than as permitted in these Terms will constitute a breach of the Terms and may constitute copyright and/or design right and/or patent infringement. You agree not to use the Content for any unlawful purposes and not to breach our rights or the rights of others. You agree not to interfere (or permit the use of your registration by a third party to interfere) with the normal processes or use of the Site by other parties, including without limitation by attempting to access administrative areas of the Site.
14. TERMINATION; MODIFICATION
14.1. Any breach of the Terms may result in restrictions on your access to and use of all or part of the Site – before we undertake any actions, we will take reasonable steps to inform you of the basis for our decision and provide a justification for it while giving you right to respond to our concerns. We may exercise our right to terminate the Terms with 1 months' notice or with immediate effect in particular in any of the following circumstances: (1) you make any statement or provide any Personal Data that is materially inaccurate or untrue (e.g. if you create fake accounts or use personal data of other people not in line with the applicable provisions of law); (2) if you are unable to pay your debts to us as and when they fall due; (3) if you commit a breach of any of the provisions of the Terms that is not capable of remedy; (4) if you commit a breach of any of the provisions of the Terms, including the documents referenced to herein and fail, in the case of breach capable of remedy, to remedy that breach within 14 days after receipt of a written notice from us (5) if due to the provisions of law applicable to Oriflame or any other member of the Oriflame Group further continuation of a contractual relationship with you becomes illegal for Oriflame or any other of the Oriflame Group.
14.2. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
14.3. We reserve the right to modify or discontinue this Site, or any portion thereof due to valid reasons, including such as changes in the provisions of law that apply to the Site or to the services provided within the Site, changes of the scope of the services provided within the Site or changes in the technical functions available within the Site. Any such changes will be made and notified to the customers subject to the applicable consumer protection provisions.
15. ERRORS AND CORRECTIONS
While we use reasonable efforts to include accurate and current information on this website, we do not warrant or represent that the website will be error-free. Data entry errors or other technical problems may sometimes result in inaccurate information being shown. We reserve the right to correct any inaccuracies or typographical errors on our site, including pricing and availability of Products and services, and shall have no liability for such errors. We may also make improvements and/ or changes to the site's features, functionality, or content at any time. If you see any information or description you believe to be incorrect, please contact Customer Services.
16. LINKS
We may provide links to third party websites or resources. Our provision of such links is not an endorsement of any information, product or service reached through such a link. We are not responsible for the content or performance of any portion of the Internet including other websites to which this site may be linked for or that can be accessed by this site. Please inform us of any errors or inappropriate material found on websites to which this site is linked.
17. COMPLAINT HANDLING AND DISPUTES
17.1. You can always file any complaint, question or request with the Oriflame Customer Services at Lahore.Css@oriflame.com. When filing a complaint please specify the subject of your complaint and your specific request (if any). We will respond to your complaint on a durable medium (e.g. e-mail) within 14 days of receiving it.
18. APPLICABLE LAW AND JURISDICTION
These Terms are governed by the laws of the Territory and any disputes arising out of or in relation to these Terms shall be decided only by the competent courts of the Territory.
19. FINAL PROVISIONS
19.1. Oriflame is not responsible for blocking by administrators of mail servers transmitting the messages or notifications to your e-mail address or for removing or blocking e-mails by software installed on your computer.
19.2. Oriflame strictly adheres to the World Federation of Direct Selling Associations (WFDSA) (WFDSA Direct Selling Code of Ethics). Oriflame requires its Brand Partners to strictly adhere to these codes as further implemented in the Oriflame Code of Ethics and Rules of Conduct. You can also obtain copies of these documents from Customer Services at Lahore.Css@oriflame.com.
19.3. By accepting these Terms you agree that we may transfer our rights and obligations under contract to another organisation, but this will not affect your rights or our obligations under these Terms.
19.4. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However, if you have purchased a Product as a gift, you may transfer the benefit of our warranty in clause 9 to the recipient of the gift without needing to ask our consent.
19.5. Each contract is between you and us. No other person shall have any rights to enforce any of its terms.
19.6. If any provision of the Terms is held to be unlawful, void or for any reason whatsoever unenforceable, the invalidity of that provision shall not affect the validity of the rest of the Terms.
19.7. The failure of Oriflame to enforce any of the provisions herein shall not be deemed a waiver of their enforceability.
19.8. By accepting these Terms you acknowledge that Oriflame will send you information/ communications regarding your contract and/ or your purchase orders on durable medium other than paper (i.e. via e-mail or any other means addressed personally to you that allow you to store the information in a way accessible for future reference for a long enough period and that also allows you the unchanged reproduction of such information).
19.9. Any notice given under this Agreement which is given by recorded delivery overnight post or by first class post to the address of the party set out on this Agreement, or to such other address as shall have been notified from time to time in writing by one party to the other, shall result in the period of notice commencing to run (i) in the case of recorded delivery overnight post from the day after such notice is posted, and (ii) in the case of first class post from the second business day after such notice is posted. Any notice given by email will be deemed delivered and received on the next business day following the date of transmission. If notice is given by any other means, the notice period shall start running on the day of actual receipt of the notice. This does not apply to informing us of returns under clause 8 – the time period for returns runs from the date you inform us that you wish to return the Product.
19.10. As a retail customer you do not have any rights to participate in our trading scheme: our Products are supplied to you strictly on a not for resale basis and you may not market or resell the Products which you buy from us; and you may not earn any commissions or bonuses under the Oriflame Brand Partner Reward Plan or similar plans or documents.
19.11. We reserve the right to make changes to these Terms for valid reasons, including if they apply to these Terms and may result from (i) adaptations required by the market conditions; (ii) changes to the applicable laws and regulations; (iii) reorganisation of Oriflame’s business and sales structure; (iv) changes to the registration process and registration requirements; (v) changes to any code and rules as provided by the direct selling associations to which Oriflame adheres to; and (vi) subject to the applicable consumer protection provisions, any other changes affecting Oriflame business model. Any revision, modification or amendment to these Terms will be published on our website and/or properly notified to your registered email and will become effective on the date as provided in such publication/notification but never less than 30 days. You are responsible for keeping yourself to up to date with any such changes. Any such changes shall be accepted by you. We may require your explicit acceptance. Otherwise, we will consider that you have accepted the changes if you continue ordering Products after the changes have been implemented.
19.12. We verify reviews about the Products available in our Store to ensure that they come from the buyers who purchased and used the Products – in such case we mark the opinions as coming from the “Verified purchaser”. When we are not able to verify whether a review comes from a verified purchaser, we mark them as “review of encouragement”.
19.13. If you have any questions about these Terms or any other aspect of your relationship with Oriflame, please contact us. We will make every reasonable effort to address your concerns and resolve any issues you bring to our attention.
Our key information:
Name: Oriflame Cosmetics Pakistan (Private) Limited
Address: 14-1 Ground Floor Ali block New Garden Town Lahore
Phone: 042-111-674-111
e-mail: Lahore.Css@oriflame.com
Registration number: 0067542
Last updated: 21.02.2025